At a Glance
- Tasks: Lead a team in delivering top-notch customer service and manage property relationships.
- Company: Join Thornley Groves, a top-rated property company in Manchester with a supportive culture.
- Benefits: Earn £32,000 - £34,000, enjoy 28 days holiday, and access wellness resources.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
- Why this job: Make a real impact in the student lettings market while growing your career.
- Qualifications: Experience in property management and excellent customer service skills required.
The predicted salary is between 32000 - 34000 £ per year.
We believe great outcomes begin with great people. Welcome to Thornley Groves, a trusted name in property across Manchester. Now part of Lomond, the UK's leading property group and recently named one of the Sunday Times best places to work, Thornley Groves combines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.
An excellent opportunity has arisen to join our team as a Senior Property Relationship Manager for our Student Lettings portfolio. This is a full time, permanent position based in Fallowfield, Manchester.
We are offering a realistic OTE of £32,000 - £34,000, dependent on experience.
Health & Wellbeing
- Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
Learning & Development
- We'll support your professional growth with funded qualifications and over 90 in house training programmes.
Holidays & Enhanced Leave
- Up to 28 days' holiday plus bank holidays, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF).
Lifestyle Perks
- Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.
Security & Support
- Life assurance cover to protect your loved ones.
The role
- Leading by example by delivering excellent customer service.
- Providing guidance and mentorship to Property Relationship Managers, leading team meetings, and overseeing ad hoc property management projects in collaboration with the Team Leader.
- Conduct spot checks and quality control reviews of team outputs.
- Supporting the Team Leader with day to day team management, plus providing cover for annual leave.
- Manage contractor relationships, ensuring good working relationships and quality of workmanship, addressing any issues that arise.
Requirements
- Previous experience as a Property Manager is essential for this role.
- Solid industry and legislative knowledge.
- Impeccable customer service skills.
- Resilience when working in a fast paced & demanding environment.
- Experience within the student lettings market would be advantageous.
- Ability to prioritise tasks & responsibilities.
- Ability to support, mentor and coach a team.
At Thornley Groves, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.
Senior Property Relationship Manager employer: Job Search Place Limited
Thornley Groves is an exceptional employer, renowned for its commitment to employee wellbeing and professional development. Located in the vibrant area of Fallowfield, Manchester, we offer a supportive work culture with access to extensive training programmes, generous holiday allowances, and unique lifestyle perks. Join us to be part of a dynamic team that values diversity and fosters growth, all while contributing to the thriving property market.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry, especially those who know Thornley Groves. A friendly chat can lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 2
Prepare for the interview by researching Thornley Groves and their approach to student lettings. Show us that you understand their values and how you can contribute to their success. Tailor your answers to reflect their mission and culture!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your customer service skills and experience in property management, as these are key for the Senior Property Relationship Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining the Thornley Groves team directly!
We think you need these skills to ace Senior Property Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Property Relationship Manager role. Highlight your experience in property management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how your background makes you a perfect fit for Thornley Groves. Keep it engaging and personal – we love to see your personality!
Showcase Your Customer Service Skills:Since excellent customer service is key for this role, make sure to include examples of how you've delivered outstanding service in previous positions. We want to know how you handle challenges and keep clients happy!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your property management knowledge, especially in the student lettings market. Familiarise yourself with current legislation and trends in the industry, as this will show that you're not just a candidate, but a knowledgeable professional ready to lead.
✨Showcase Your Customer Service Skills
Thornley Groves values impeccable customer service, so be prepared to share specific examples of how you've gone above and beyond for clients in the past. Think about situations where you resolved issues or improved client satisfaction—these stories will make you stand out.
✨Demonstrate Leadership Qualities
As a Senior Property Relationship Manager, you'll be expected to mentor and guide others. Prepare to discuss your leadership style and provide examples of how you've successfully led teams or projects. This will help them see you as a natural fit for the role.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come armed with questions that show your interest in the company and the role. Ask about their approach to team management or how they support professional development. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
