Senior People Partner - Customer Care and Support Functions

We have huge growth ambitions here at Perk, and our commitment to achieve them has never been stronger as we navigate our journey to One Perk. We're scaling fast across multiple regions, integrating new businesses, and evolving how we deliver for our customers. As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human. That's where you come in.

We're looking for a Senior People Partner to join our team, partnering closely with Senior Leaders across Customer Care and Perk Events teams to embed 'Best for Perk' people strategies, which contribute to our high-performance culture. This role is for someone who thrives in fast paced, scaling environments and knows how to balance commerciality with dedication to colleague experience in a hyper growth environment. Reporting to the Head of People Partners, you'll lead and develop another People Partner across the globe and collaborate across the People Team to ensure alignment, consistency, and impact in everything we do.

If you've worked in progressive People teams, have a flexible approach, and know how to apply people strategy to commercial opportunities, we'd love to meet you.

What you'll do:

• Be a trusted partner to Customer Care and Support Function leaders to define, deliver and embed the people strategy within these areas of Perk.
• With strong business acumen and coaching approach, you'll bring insight, challenge and clarity to business decisions, team structures and leadership plans.
• Lead and grow your own team of People Partners, enabling them to partner global teams that span multiple functions and geographies.
• Set priorities, provide coaching, and remove barriers to success.
• Define what great looks like by co-creating with business leaders and building with the business to implement better ways of working to drive success.
• Champion employee engagement: partner leaders to shape the employee experience across their teams and help us listen carefully, act on feedback and build a culture that people want to be part of.
• Lead through change: partner leaders through fast paced change with empathy and structure.
• Use data to make better decisions: bring a data driven mindset to everything you do.

What success looks like:

• We build a high performing, values led culture that supports growth and drives results.
• Teams deliver and exceed both business and people success metrics.
• Managers and leaders feel equipped to drive performance, engagement and team development.
• People insights such as engagement, churn, absence, and performance remain healthy.
• Successful project delivery across the business and People Team.

What you'll bring:

• Tenured experience in a People Partner role partnering in fast growing companies.
• Experience working with a customer service or call centre department is a must.
• Experience working within Spanish Employment Law.
• A track record of partnering and influencing senior leaders.
• Strong understanding of team design, high performance culture, leadership development and change management.
• A coaching mindset and excellent communication skills.
• A commercial approach to people work, with a focus on impact, data and action.
• Comfort operating across regions and time zones, with experience partnering international teams; ideally UKI, Spain, and the US.

What you receive:

• Competitive compensation and equity ownership in Perk.
• 25 days of annual leave plus bank holidays.
• Private medical cover and voluntary dental insurance from Bupa.
• Qualifying earnings company pension plan with Aviva.
• Life Insurance to protect your loved ones financially.
• Income protection in case you experience a long term sickness or absence.
• Tax efficient cycle and electric car schemes with Cycle2Work & Octopus.
• Unforgettable Perk events, including our spectacular annual summer party.
• Well being partnership with Spring Health, providing access to therapy and coaching sessions.
• Weeks' paid parental leave.
• 16 paid hours per year to spend volunteering for your dearest charitable causes.
• Up to 20 "Work from Anywhere" days per year.
• A fully paid sabbatical of four weeks once you reach five years.

How We Work:

At Perk, we take an IRL first approach to work, where our team works together in person three days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.