At a Glance
- Tasks: Lead the Parts team to deliver exceptional customer service and manage daily operations.
- Company: Join Snow's Motor Group, a top automotive retailer with a focus on service excellence.
- Benefits: Competitive salary, 30 days holiday, discounts, and excellent training opportunities.
- Other info: Enjoy a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while developing your career in the automotive industry.
- Qualifications: Experience with vehicle parts and strong leadership skills are essential.
The predicted salary is between 27000 - 36000 £ per year.
Location: Basingstoke & Newbury, Kia (covering both parts departments). Region: Berkshire. Vacancy Type: Permanent / Full Time. Salary: £27,000 - £36,000 OTE Competitive Salary (Uncapped).
Based in the South and South-West of England, Snow's Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently looking for a Senior Parts Advisor to join the Kia team at Snow's Group based in Bournemouth and Newbury.
The Driving Spirit
As a member of the Parts Team, the Senior Parts Advisor reports to the Parts Team Manager and assists in leading and managing the dealership's Parts team to deliver profitability and customer satisfaction.
Your day
- Ensures all members of the Parts team understand the implications of the Brand Experience for their role and monitors performance against agreed customer service targets (e.g., CES).
- Leads the team by personally demonstrating and encouraging the skills and behaviours associated with the Brand Experience and Brand Values.
- Ensures that the Parts team works closely with colleagues in Sales, Service and Administration to deliver excellent customer service.
- Manages the day to day operations of the Parts Department to ensure the achievement of key targets (e.g., parts & accessory sales volumes and margins).
- Plans and manages parts and accessory stock levels to meet customer requirements and minimise cost.
- Ensures non current stock is promoted to build sales or returned within the 50 day period to minimise levels of non current stock.
- Manages stock visibility to ensure all necessary personnel have accurate information on availability and price.
- Negotiates with non franchise parts suppliers.
- Continuously reviews and improves Parts processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability.
- Manages the dealership's trade sales activity - including prospecting activity, agreement of discounts and van sales.
- Works with colleagues across the dealership to investigate and resolve customer complaints.
- Monitors staff training needs, ensuring training and development plans are in place and up to date for all members of the team.
- Works with individuals to address performance issues e.g., by providing coaching.
- Assesses potential recruits for the Parts team.
- Agrees the showroom display of accessories with the Managers.
- Works with colleagues and other teams across the dealership to provide a seamless service to customers.
- Acts as a full member of the dealership's management team to take the business forward.
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
- Plans and organises own daily selling activity - for example by telephoning sales prospects to obtain new business.
- Maintains the showroom environment and displays to agreed guidelines.
Requirements
- Able to plan, organise self and others to meet agreed work deadlines.
- Supervise and mentor team members to achieve their work load.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- Able to react positively to organisational and market changes.
- Technical qualification or proven experience of working with vehicle parts.
- Able to communicate effectively with team, manage external relationships and customer relationships to deliver required information in a timely way.
Hours of Work
Week 1 Monday Friday 8am 5.30pm (60) Saturday every other 8 30 / Week 2 Monday Thursday 8am 5.30pm Friday 8am 3pm.
Benefits
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snow's values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snow's at 5, 10, 15, 20 years anniversary.
- Discounted MOTs, Service and Parts.
- Recommend a Friend Bonus / Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snow's Contributory Pension Scheme.
- Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snow's.
- Role dependent - tool box insurance.
Senior Parts Advisor employer: Job Search Place Limited
Snow's Motor Group is an exceptional employer, offering a dynamic work environment in the heart of Berkshire. With a strong focus on employee development, competitive salaries, and a comprehensive benefits package including generous holiday entitlement and a contributory pension scheme, we empower our team members to thrive. Join us to be part of a collaborative culture that values customer satisfaction and professional growth, making every day at Snow's rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at Snow's or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Snow's Motor Group and their values. Be ready to discuss how your experience aligns with their mission of delivering exceptional service.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've led teams or improved processes in previous roles. This will demonstrate your capability as a Senior Parts Advisor.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Snow's team.
We think you need these skills to ace Senior Parts Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Parts Advisor role. Highlight your experience with vehicle parts and any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how you align with Snow's values. Let us know what makes you the perfect fit for our Parts Team.
Showcase Your Customer Service Skills:Since customer satisfaction is key, make sure to include examples of how you've delivered excellent service in previous roles. We love candidates who can demonstrate their commitment to going above and beyond for customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Parts Inside Out
Make sure you brush up on your knowledge of vehicle parts and accessories. Familiarise yourself with the Kia brand and its specific components, as well as any recent developments in the automotive industry. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Leadership Skills
As a Senior Parts Advisor, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully managed or mentored others. Highlight how you’ve improved team performance or customer satisfaction, as this will resonate well with the interviewers.
✨Showcase Your Customer Service Mindset
Customer satisfaction is key in this role. Be ready to discuss how you've handled customer complaints or gone the extra mile to ensure a positive experience. Use specific examples to illustrate your approach and how it aligns with Snow's commitment to exceptional service.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, company culture, or future goals of the Parts Department. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
