At a Glance
- Tasks: Lead a team to deliver exceptional guest services and create memorable experiences.
- Company: Join Birdworld, one of the UK's largest bird parks with a vibrant atmosphere.
- Benefits: Earn up to £12.96 per hour, enjoy staff discounts, and access counselling support.
- Other info: Full-time role with 37.5 hours per week, including weekends and public holidays.
- Why this job: Be the face of Birdworld and make a lasting impression on our visitors.
- Qualifications: Previous customer service experience is essential; training will be provided.
The predicted salary is between 12.96 - 12.96 £ per hour.
We are offering an exciting opportunity for a Senior Guest Services Assistant to join the Birdworld Team on a permanent, full-time basis including alternate weekends. Pay Rate is up to £12.96 per hour.
About Birdworld
Birdworld is one of the largest bird parks in the country and is home to a diverse collection of species. As part of our Guest Services department, you will be leading a team to ensure all our visiting guests are provided with a great service.
About the Role
The role reports to the Guest Services Team Lead. The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment. Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our business.
Duties include:
- Supporting the operations of the admissions team and Information Desk.
- Staff training and coaching.
- Ensuring all systems and procedures are adhered to.
- Coordinating the replenishment of the retail areas and assisting with the process of incoming deliveries.
- Providing Administrative support including the processing of memberships, bookings, and experiences, and dealing with incoming enquiries.
Previous experience in a Customer Service environment is essential for this role. All necessary training will be provided. This vacancy offers 37.5 hours per week, with weekend and public holidays being part of your working rota.
Our employee benefits package includes:
- An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family.
- Contributory pension scheme for eligible employees.
- Generous Staff Discount Scheme after completion of probationary period.
Senior Guest Services Assistant - Full Time - Birdworld employer: Job Search Place Limited
Birdworld is an exceptional employer that prioritises employee well-being and growth, offering a supportive work culture where team members can thrive in their roles. With comprehensive benefits including an Employee Assistance Program and a contributory pension scheme, employees are encouraged to develop their skills while enjoying generous staff discounts. Located in the picturesque Farnham, Surrey, Birdworld provides a unique opportunity to work in one of the largest bird parks in the country, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Services Assistant - Full Time - Birdworld
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Guest Services Assistant - Full Time - Birdworld
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
