At a Glance
- Tasks: Manage customer enquiries and enhance their experience through quality interactions.
- Company: Join a premium subscription-based business with a focus on customer loyalty.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Enjoy a structured office environment with a focus on service excellence.
- Why this job: Be part of a relationship-driven team where your communication skills truly matter.
- Qualifications: 2+ years in customer service and strong written communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: West Dorset
Working Arrangements: Full-Time Office-Based - 5 days per week
Hours: Monday-Friday 8:00-16:30
Salary: £28,000 - £30,000 - DOE
CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.
The Role
- Manage inbound customer enquiries via email and telephone
- Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)
- Maintain CRM/ticket accuracy and workflow discipline
- Apply structured communication standards across all written and verbal interactions
- Demonstrate strong telephone confidence and professionalism in all calls
- Handle sensitive or challenging conversations with calm professionalism
- Escalate appropriately and support the wider team in maintaining service excellence
- Contribute to ongoing improvements within the customer function
This is not a high-volume call centre role. It is a relationship focused position where the quality of interaction matters more than speed.
About You
- 2+ years' experience in a customer service role
- Subscription or e-commerce experience (essential)
- Strong written communication skills (essential)
- High level of telephone confidence
- Experience using a CRM/customer service platform
- Calm, organised and professional under pressure
- Comfortable working in a structured, office-based SME environment
- Based within commutable distance of West Dorset
Senior Customer Experience Advisor employer: Job Search Place Limited
Join a dynamic and growing team in West Dorset as a Senior Customer Experience Advisor, where your contributions will directly impact customer satisfaction and loyalty. Our company fosters a supportive work culture that prioritises employee development, offering structured training and growth opportunities within a premium subscription-based business. Enjoy the benefits of a stable, full-time position with a focus on quality interactions over quantity, all while being part of an exciting phase of expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role requires strong telephone confidence, try role-playing with a friend or family member. Focus on maintaining professionalism and handling challenging conversations with ease.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the company and the role. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up.
We think you need these skills to ace Senior Customer Experience Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Experience Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description, like your strong written communication skills.
Showcase Your Experience:We want to see your 2+ years of customer service experience shine through! Share specific examples of how you've handled customer enquiries or resolved issues, especially in subscription or e-commerce settings.
Keep It Professional:Since this role is all about maintaining high communication standards, ensure your written application reflects professionalism. Use clear language, check for typos, and keep your tone friendly yet formal.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Experience
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer inquiries, especially in subscription or e-commerce settings. This will show that you understand the importance of quality interactions.
✨Demonstrate Communication Skills
Since strong written and verbal communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully resolved customer issues, highlighting your structured communication approach.
✨Showcase Your Calm Under Pressure
Prepare to discuss times when you've faced challenging conversations with customers. Highlight how you maintained professionalism and calmness, as this is crucial for the role. Think of specific instances that demonstrate your ability to handle sensitive situations.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM platforms, be ready to talk about it! If not, do a bit of research on common systems used in customer service. Showing that you're tech-savvy and can maintain ticket accuracy will definitely work in your favour.
