At a Glance
- Tasks: Engage with customers, upsell services, and ensure satisfaction in a dynamic automotive environment.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, company car scheme, and extensive discounts on vehicles.
- Other info: Access to training opportunities and a supportive work culture.
- Why this job: Be part of a team that values growth, flexibility, and customer service excellence.
- Qualifications: Experience in customer service preferred; passion and communication skills are key.
The predicted salary is between 30000 - 40000 £ per year.
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility and commitment of our people, offering an industry leading benefits package alongside our competitive salary and bonus.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis is also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, which recognises organisations that support the armed forces community.
Benefits- Company car scheme - access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
- Exclusive discounts on new cars and a range of after sales services, including MOT, body shop, parts, services and tyres.
- Employer pension contribution of up to 7 %.
- Annual holiday - 22 days to start, increasing to 26 with continued service, plus bank holidays.
- Reward Gateway - access to a comprehensive discount portal boasting over 500 deals.
- Enhanced family friendly policies - expanded maternity, paternity and adoption leave.
- Employee Assistance Programme - counselling, practical information and digital resources to support wellbeing.
- Occupational health support and personal accident insurance.
- Training opportunities - a range of training initiatives and e learning resources.
- Shared incentive plan - opportunity to invest in the Stellantis Group.
- Health cash plan - cover a percentage of daily health expenses.
- Communicate clearly with customers and colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and upsell additional work through the Vehicle Health Check process.
- Quote and sell service plans to retain customers for the group.
- Encourage customer satisfaction feedback via exit briefing and follow up contact.
- Estimate repair costs and timeframes when required.
- Resolve any concerns when repairs are suggested.
- Inform and update customers on progress or additional works needed.
- Prepare and explain invoices, and accept payments.
- Experience: experienced automotive Customer Advisor preferred - no automotive experience is acceptable if you have a passion for customer service, strong organisation and communication skills and are able to maintain a friendly, smiley attitude.
- Full UK driving licence is required.
- Proactive, team orientated, able to adapt quickly to new systems.
Senior Customer Advisor(South Inner M25) employer: Job Search Place Limited
Stellantis & You is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary, industry-leading benefits, and a supportive work culture. Located in the South Inner M25 area, we provide unique advantages such as access to company vehicles, exclusive discounts on automotive services, and comprehensive training opportunities, all while fostering a diverse and inclusive environment. Join us to be part of a team that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor(South Inner M25)
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Senior Customer Advisor role.
✨Tip Number 2
Prepare for the interview by researching Stellantis and its brands. Show your passion for customer service and how you can contribute to their digitalisation strategy. We want to see that you’re not just another candidate, but someone who truly gets what they stand for!
✨Tip Number 3
Practice your communication skills! As a Senior Customer Advisor, clear communication is key. Role-play with a friend or family member to get comfortable discussing customer concerns and upselling services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Customer Advisor(South Inner M25)
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences that highlight your communication skills and friendly attitude. We want to see your enthusiasm shine through!
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Advisor role. Highlight relevant experience and skills that match the job description. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read – it makes our job easier too!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Stellantis and its brands. Familiarise yourself with their values, products, and recent news. This shows genuine interest and helps you connect your experience to what they do.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went the extra mile for a customer. This is crucial for a Senior Customer Advisor role!
✨Be Ready for Digital Questions
Since the role involves adopting new digital systems, be prepared to discuss your comfort level with technology. Share any relevant experiences where you've successfully adapted to new tools or processes.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the company. Ask about their digitalisation strategy or how they measure customer satisfaction. This demonstrates your proactive attitude!
