At a Glance
- Tasks: Lead casino operations, energise teams, and create memorable experiences for guests.
- Company: Grosvenor Casinos, a legendary London icon with a vibrant culture.
- Benefits: Exciting rewards, team building events, and career progression opportunities.
- Other info: Flexible hours in a 24/7 casino environment with a focus on teamwork.
- Why this job: Join a dynamic team and make a real impact in a high-energy environment.
- Qualifications: Management experience in casino, gaming, or hospitality industries required.
The predicted salary is between 50000 - 65000 £ per year.
The Victoria is Grosvenor's flagship casino; a legendary London icon with 65+ years of history and a stunning £15m transformation. It sets the benchmark for excellence, attracting serious players and exceptional talent.
Join a world class team where ambition is nurtured, skills grow fast, and professionals become the best in their field. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK's most loved casinos. It's our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.
As Assistant General Manager, you'll be a key leader within the Casino - working in close partnership with the Venue Director to drive performance, raise standards and bring the Grosvenor experience to life. This is a high impact role where your leadership presence, commercial mindset and passion for people will really make a difference.
You'll make your mark by energising teams, setting the pace on the gaming floor, and creating exciting, memorable moments that keep customers coming back for more. From performance to people, you'll be right at the heart of what makes the venue thrive.
Alongside the Venue Director, you'll help develop and deliver a robust business plan that balances commercial success with our responsibilities to customers, colleagues, the community and the regulator. With the right support and development, this role offers a clear progression route to General Manager, putting you on track to lead your own casino.
What you'll be doing:
- Act as a strong second in command, supporting the smooth running of the casino and stepping up in the Venue Director's absence.
- Lead daily gaming operations, driving performance across financial results, customer service and people metrics.
- Build and develop a high performing management team with a strong focus on safer gambling and customer care.
- Recruit, coach and develop a multi skilled team that consistently delivers the Grosvenor brand standards.
- Drive profitability through effective sales strategies while tightly managing costs and margins.
- Champion regulatory excellence, ensuring full compliance with Gambling Commission requirements.
Experience & Skills Required:
- Previous work experience at management/leadership level within casino/gaming, leisure, hospitality or similar industries.
- Confident in leading change and creating a positive, inclusive and engaging culture.
- Commercially astute with strong financial and business acumen.
Great access and perks: excellent transport links; including the Elizabeth line, plus subsidised parking for ease and flexibility. Celebration and recognition culture with long service awards and exciting reward programmes. Fully funded team building events, plus exclusive discounts across all Grosvenor venues.
Please note: this role operates within a 24/7 casino environment and requires flexibility to work nights and weekends. Candidates must be 18 years or over and have the legal right to work in the UK.
Why Join Us?
- As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
- Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety - No two days are the same. You'll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
- Room to grow and move forward - Whether you're starting out or ready for your next step, we'll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we'd love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
Senior Casino Operations Lead – Assistant General Manager employer: Job Search Place Limited
Grosvenor Casinos is an exceptional employer, offering a vibrant work culture that prioritises employee growth and recognition. Located in the heart of London, the Victoria Casino provides excellent transport links and a supportive environment where ambition is nurtured, allowing team members to thrive and progress within a leading leisure brand. With a focus on high standards, teamwork, and exciting career opportunities, Grosvenor is dedicated to creating memorable experiences for both employees and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Casino Operations Lead – Assistant General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the casino and hospitality industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Grosvenor Casinos and understand their values and culture. Think about how your experience aligns with their mission to create memorable moments for customers. Practice common interview questions and be ready to showcase your leadership skills.
✨Tip Number 3
Showcase your passion! When you get the chance to meet potential employers, let your enthusiasm for the role shine through. Talk about your love for the gaming industry and how you can contribute to the team’s success at Grosvenor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Grosvenor family. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Senior Casino Operations Lead – Assistant General Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the casino industry shine through. We want to see your passion for creating memorable experiences and leading teams, so don’t hold back!
Tailor Your CV:Make sure your CV is tailored to the role of Assistant General Manager. Highlight your leadership experience and any relevant achievements in the casino or hospitality sectors. We love seeing how you’ve made an impact in previous roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know the Casino Inside Out
Before your interview, make sure you research Grosvenor London Victoria thoroughly. Understand its history, recent transformations, and what sets it apart from other casinos. This knowledge will show your genuine interest in the role and help you connect your experience to their unique environment.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your ability to energise teams and drive performance, as this is crucial for the role.
✨Emphasise Commercial Acumen
Grosvenor is looking for someone with a commercial mindset. Be ready to discuss your experience with financial management, sales strategies, and how you've previously balanced profitability with customer care. Use specific metrics or outcomes to illustrate your success in these areas.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the casino environment and how you would address them. This will demonstrate your readiness to step up in the Venue Director's absence.
