At a Glance
- Tasks: Engage with customers, upsell services, and embrace digital tools in a dynamic automotive environment.
- Company: Join Stellantis, a leading global automotive manufacturer with iconic brands.
- Benefits: Enjoy a competitive salary, company car scheme, and extensive employee benefits.
- Other info: Flexible work culture with excellent training and career development opportunities.
- Why this job: Make a real impact on customer satisfaction while growing your career in the automotive industry.
- Qualifications: Customer service experience preferred; passion for cars and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Stellantis & You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility and commitment of our people, offering an industry leading benefits package alongside our competitive salary and bonus.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
Benefits:
- Company car scheme - access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
- Exclusive discounts on new cars and a range of after sales services, including MOT, body shop, parts, services and tyres.
- Employer pension contribution of up to 7 %.
- Annual holiday - 22 days to start, increasing to 26 with continued service, plus bank holidays.
- Reward Gateway - access to a comprehensive discount portal boasting over 500 deals.
- Enhanced family friendly policies - expanded maternity, paternity and adoption leave.
- Employee Assistance Programme - counselling, practical information and digital resources to support wellbeing.
- Occupational health support and personal accident insurance.
- Training opportunities - a range of training initiatives and e learning resources.
- Shared incentive plan - opportunity to invest in the Stellantis Group.
- Health cash plan - cover a percentage of daily health expenses.
Role Description:
- Communicate clearly with customers and colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and upsell additional work through the Vehicle Health Check process.
- Quote and sell service plans to retain customers for the group.
- Encourage customer satisfaction feedback via exit briefing and follow up contact.
- Estimate repair costs and timeframes when required.
- Resolve any concerns when repairs are suggested.
- Inform and update customers on progress or additional works needed.
- Prepare and explain invoices, and accept payments.
Qualifications & Expectations:
- Experience: experienced automotive Customer Advisor preferred - no automotive experience is acceptable if you have a passion for customer service, strong organisation and communication skills and are able to maintain a friendly, smiley attitude.
- Full UK driving licence is required.
- Proactive, team orientated, able to adapt quickly to new systems.
Senior Auto Service Advisor – Upsell & Digitalisation employer: Job Search Place Limited
Stellantis & You is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary, an industry-leading benefits package, and extensive training opportunities. Located in South Inner M25, the company fosters a supportive work culture that values flexibility and commitment, while also providing unique perks such as a company car scheme and exclusive discounts on automotive services. With a strong emphasis on equal opportunity and community support, Stellantis is dedicated to creating a rewarding and inclusive workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Auto Service Advisor – Upsell & Digitalisation
✨Tip Number 1
Get to know the company inside out! Research Stellantis and its brands, so you can chat confidently about their values and services during your interview. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your communication skills! As a Senior Auto Service Advisor, you'll need to communicate clearly with customers and colleagues. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your upselling skills! Think of ways you can propose additional services or products that would benefit customers. Prepare examples from your past experiences where you've successfully upsold to demonstrate your ability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Senior Auto Service Advisor – Upsell & Digitalisation
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that friendly, smiley attitude shine through!
Highlight Your Adaptability:Since we’re all about digitalisation, it’s important to show us how you adapt to new systems and processes. Mention any tech-savvy skills or experiences with digital tools that can help us understand how you’ll fit into our team.
Be Clear and Concise:Make sure your application is easy to read. Use clear language and structure your thoughts logically. We appreciate a well-organised application that gets straight to the point without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about Stellantis' brands. Familiarise yourself with their services and any recent developments in the industry. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about how you resolved issues or upsold products. Being able to articulate these experiences will demonstrate your suitability for the Senior Auto Service Advisor position.
✨Embrace Digitalisation
Since the role involves adopting new digital systems, be ready to discuss your experience with technology. If you’ve used any digital tools in previous jobs, share those examples. Highlighting your adaptability to new systems will be a big plus!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
