At a Glance
- Tasks: Ensure safety and provide excellent customer service at Gyle Shopping Centre.
- Company: Join a leading security team in a vibrant shopping environment.
- Benefits: Competitive pay, flexible shifts, health support, and exclusive discounts.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a difference while gaining valuable experience in security and customer service.
- Qualifications: Strong communication skills and SIA Licence required.
The predicted salary is between 28000 - 30000 £ per year.
LOCATION: Gyle Shopping Centre, Edinburgh
SHIFT PATTERN: 4 on 4 off, 42 hours per week
PAY RATE: £13.54 per hour
Overview: Gyle Shopping Centre is one of Edinburgh’s prestigious retail outlets with easy commuting from the city centre and surrounding areas. It offers free parking and discounted benefits from certain retailers. As part of the ABM security team, you will receive a full uniform with an annual refresh, access to the Perk Box employee benefit scheme, and an Employee Assistance Programme. The role is for a Security & Customer Service Officer working 42 hours per week on a 4 on 4 off shift pattern. It includes paid breaks and 20 days annual leave, including public holidays. Online e‑learning is available to support our comprehensive Learning & Development programmes. All colleagues receive full training and induction in a one‑team approach.
Key Responsibilities:
- Dealing with customer complaints.
- Assisting all members of the public when requested.
- Attending first aid incidents.
- Fire and bomb evacuation.
- Assisting retailers in matters relating to shoplifters.
- Policing the customer and staff car parks.
- Dealing with lost/found children.
- Dealing with lost/found property.
- Assisting motorists in the car park (accidents, thefts, etc.).
- Fire testing of the retail unit’s fire alarm systems.
- Monitoring the Centre fire alarm panel.
- Monitoring the Centre CCTV system.
- Reporting defects or spillages within the Centre and collecting litter where necessary.
- Signing in all visitors to the Centre Management.
- Operating and monitoring the Centre intruder alarm system.
- Radio operation and maintenance.
- Controlling all contractors to ensure compliance with the Centre Operational Policy.
- Controlling and issuing all Centre keys, maintaining accurate logs.
- Opening and closing the Centre.
- Carrying out bank escorts.
- Police liaison on community and criminal matters.
- Enforcing the strict no‑smoking policy.
- Implementing all emergency procedures when required.
- Patrolling the mall areas of the Centre to prevent crime and unruly behaviour.
- Customer Service Desk duties, e.g. hiring out equipment and issuing Gyle Gift Cards.
- Carrying out weekly checks on retailer compliance with the Fire Precautions Act 1971.
- Carrying out weekly checks on any unoccupied unit.
- Carrying out daily, weekly and monthly health and safety checks in the workplace and reporting faults.
- Complying with all Health & Safety policies and procedures.
- Checking fire escapes, fire extinguishers and emergency lighting in common areas.
- Carrying out a daily check on the Centre Customer Service Vehicles, including valet service.
- Ensuring all customer facilities in the Centre are clean and serviceable.
- Carrying out Control Room duties, answering telephones and personal enquiries at Reception.
Person Specification:
- Availability as and when required, including evenings and weekends depending on shift patterns.
- Promoting a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures.
- Strong customer service skills.
- Ensuring all health and safety procedures are applied in compliance with legislation and company policy.
- Maintaining critical standards for professionalism, service, speed and quality assurance.
- Adhering to new policies and procedures to ensure a respectful workplace.
Essential:
- Sound communication skills.
- SIA Licence.
- CCTV Licence (Preferred).
- First Aid Qualification.
Benefits:
- 24/7 GP – you and your immediate family can speak to a UK‑based GP from home.
- Mental Health support and Life Event counselling.
- Get Fit Programme.
- Financial and legal support.
- Cycle to work scheme.
- Access to Perks at Work – an employee app offering discounts, gift cards, cashback and exclusive offers.
- Life – resources and tools on topics ranging from family and life to health, money and work.
- Support – online chat or telephone service for urgent support in a crisis.
- Paid breaks at £12.70 per hour.
Equal Opportunity Statement: ABM is committed to employment practices that promote diversity and inclusion regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. ABM is a proud member of the Armed Forces Covenant Employer Recognition Scheme.
Security Customer Service Officer employer: Job Search Place Limited
At Gyle Shopping Centre, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Our comprehensive benefits package includes access to a 24/7 GP service, mental health support, and a Get Fit Programme, alongside opportunities for professional growth through our Learning & Development initiatives. With a commitment to diversity and inclusion, we ensure that all team members feel valued and empowered in their roles, making Gyle Shopping Centre a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Security Customer Service Officer
✨Tip Number 1
Get to know the Gyle Shopping Centre! Familiarise yourself with the layout, key retailers, and the services they offer. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Security Customer Service Officer and how you'd handle them. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Prepare for the unexpected! Be ready to discuss how you'd handle emergencies or difficult situations. Showing that you can think on your feet will impress the hiring team.
We think you need these skills to ace Security Customer Service Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Security Customer Service Officer role. Highlight your relevant experience, especially in customer service and security, to show us you're the perfect fit!
Show Off Your Skills:We want to see your strong communication skills shine through! Use specific examples from your past experiences to demonstrate how you've handled customer complaints or emergencies effectively.
Be Professional Yet Approachable:While we love a friendly vibe, remember to keep it professional. Your application should reflect your ability to maintain professionalism in a customer-facing role, so balance is key!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Gyle Shopping Centre.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Customer Service Officer. Familiarise yourself with tasks like dealing with customer complaints and monitoring CCTV systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to share examples of how you've handled difficult situations in the past. Think about times when you resolved complaints or assisted someone in need. Highlighting your strong communication skills will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. For instance, they might ask how you'd handle a lost child or a fire evacuation. Practise your responses to these types of questions, focusing on your ability to remain calm under pressure and follow safety protocols.
✨Dress the Part
Even though you’ll receive a uniform, it’s important to dress professionally for the interview. This shows respect for the interviewers and the company. A smart appearance can make a great first impression and demonstrate your commitment to professionalism in the role.
