At a Glance
- Tasks: Deliver top-notch customer service via phone and email while assisting with ticket sales.
- Company: Join the Royal Edinburgh Military Tattoo team for an unforgettable experience.
- Benefits: Flexible hours, gain valuable experience, and be part of a historic event.
- Other info: Seasonal role from 14 July to 29 August 2026, with great team spirit.
- Why this job: Be the friendly face behind an iconic event and make customers' experiences memorable.
- Qualifications: Strong communication skills and a knack for problem-solving are a must.
The predicted salary is between 12000 - 18000 £ per year.
The Royal Edinburgh Military Tattoo (Charities) Ltd is looking for a customer service representative to deliver excellent service via telephone and email to our audiences and ticket buyers. This seasonal position is based in Edinburgh, from 14 July to 29 August 2026, with a minimum weekly commitment of 25 hours, extending to 39 hours in August.
You will assist with ticket sales, provide administrative support, and ensure customer satisfaction leading up to their visit. Previous experience, strong communication, and problem-solving skills are essential.
Seasonal Ticketing & Customer Support Agent employer: Job Search Place Limited
The Royal Edinburgh Military Tattoo (Charities) Ltd is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of Edinburgh. With a focus on delivering outstanding customer service, employees benefit from flexible working hours during the busy festival season, opportunities for personal growth, and the chance to be part of a prestigious event that celebrates Scottish heritage. Join us for a rewarding experience where your contributions directly enhance the enjoyment of our audiences.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Ticketing & Customer Support Agent
✨Tip Number 1
Get to know the Royal Edinburgh Military Tattoo! Familiarise yourself with their history, values, and what makes them unique. This will help you connect with the team and show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Be proactive in your job search! Don’t just wait for job postings; reach out to the Royal Edinburgh Military Tattoo directly through our website. Express your enthusiasm for the role and ask about any upcoming opportunities.
✨Tip Number 4
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capability.
We think you need these skills to ace Seasonal Ticketing & Customer Support Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've handled inquiries and resolved issues, so share specific examples that showcase your communication and problem-solving skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention why you’re excited about working with The Royal Edinburgh Military Tattoo and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Seasonal Ticketing & Customer Support Agent. Familiarise yourself with The Royal Edinburgh Military Tattoo and its ticketing process. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might be asked to handle a mock customer query during the interview, so think about how you would respond to ensure customer satisfaction. Remember, it’s all about demonstrating your ability to connect with customers!
✨Problem-Solving Scenarios
Prepare for questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues or improved a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Be Enthusiastic and Personable
This role is all about delivering excellent service, so let your personality shine through! Be enthusiastic about the opportunity and show that you’re a team player. A positive attitude can go a long way in making a great impression on the interviewers.
