At a Glance
- Tasks: Lead and inspire a retail team to deliver exceptional customer service and achieve sales targets.
- Company: Join Mountain Warehouse, a vibrant and supportive retail environment.
- Benefits: Enjoy a competitive salary, monthly bonuses, and generous colleague discounts.
- Other info: Flexible part-time role with opportunities for growth and development.
- Why this job: Make a real impact by creating memorable shopping experiences for customers.
- Qualifications: Retail experience, strong leadership skills, and a passion for customer service.
Department: UK Retail
Employment Type: Permanent - Part Time
Location: Bressingham - Blooms Garden Centre (BRS)
Compensation: £13.32 / hour
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
We're looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
- Leadership & Team Development
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up to date product knowledge to meet customer needs confidently.
- Operational Excellence
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
- Sales & Performance
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
- Customer Experience
- Set the standard for exceptional customer service and ensure it's delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store's personal and welcoming atmosphere.
Who we are looking for
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem solving within company guidelines and policies.
What's in it for you?
- Monthly Bonus Scheme: A performance driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice yearly uniform allowance.
- 28 days annual leave, including Bank Holidays.
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
- Generous Colleague Referral Incentive.
- Auto enrolment Pension scheme.
- A stable, successful and supported environment.
- Length of service awards.
UK Team Leader (Chain 1 & 5) in Scole employer: Job Search Place Limited
Mountain Warehouse is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about retail and customer service. Located in the picturesque Bressingham at Blooms Garden Centre, employees benefit from a generous monthly bonus scheme, substantial colleague discounts, and ample opportunities for personal and professional growth. With a commitment to team development and a focus on creating memorable shopping experiences, Mountain Warehouse offers a rewarding environment where your contributions are valued and recognised.
