At a Glance
- Tasks: Connect with customers, provide expert advice, and manage essential admin tasks.
- Company: Join a supportive team at a leading plumbing and heating supplier.
- Benefits: Enjoy 24 days holiday, bonuses, discounts, and training opportunities.
- Other info: Flexible working options and a commitment to inclusivity for all applicants.
- Why this job: Make a difference by helping customers find the best solutions in plumbing and heating.
- Qualifications: Previous customer service experience is a plus, but enthusiasm and willingness to learn matter more.
The predicted salary is between 22000 - 26000 £ per year.
We’re looking for a Plumbing & Heating Customer Services Assistant to join the team at our Diss branch. Our sales people thrive on great conversations, building lasting relationships, and driving branch success.
What you’ll be doing:
- Building connections – with customers in person, over the phone, and in the branch or yard, providing expert advice.
- Creating tailored solutions – preparing quotes, following up on enquiries, and developing leads.
- Keeping things running smoothly – managing essential admin efficiently.
- Offering guidance – with up‑to‑date product knowledge to help customers find the best plumbing & heating materials.
- Enhancing the shopping experience – maintaining well‑stocked, inviting displays.
- Collaborating – across the branch with your colleagues, including yard and counter sales, to support the team.
We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind and there’s no judgment in asking.
What you’ll bring:
We celebrate individuality and know your personality and strengths matter just as much as your experience. You’ll bring some previous customer service experience and sales experience within a plumbing & heating environment is preferred but isn’t essential. So if you enjoy helping customers, have an interest in plumbing and heating materials and are keen to learn, we’ll give you all the training and support you need to grow and succeed in the role. The right person will also bring strong time keeping, natural organisation and clear communication skills. You’ll listen well, show genuine enthusiasm and maintain sharp attention to detail. Driven, passionate and customer focused, you’ll adapt your approach to suit each individual and deliver a positive, personalised experience every time.
What's in it for you:
We believe great work should be recognised and rewarded. Here’s what you can expect:
- 24 days’ holiday, plus bank holidays
- Attendance bonus & company bonus scheme, based on performance
- Contributory pension and life assurance
- Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
- Colleague discount across our group brands
- Attraction and travel discounts
- Training and development programmes to support your growth
We offer on‑the‑job training and opportunities to work towards recognised qualifications, including apprenticeships. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
Customer Services Assistant in Scole employer: Job Search Place Limited
Join our team as a Customer Services Assistant at our Diss branch, where we prioritise building strong relationships and delivering exceptional service in the plumbing and heating sector. We offer a supportive work culture that values individuality, with flexible working options, comprehensive training programmes, and numerous employee benefits including generous holiday allowance, performance bonuses, and discounts across various retailers. With a commitment to inclusivity and personal growth, we ensure that every team member has the opportunity to thrive and succeed in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Scole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant in Scole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
