At a Glance
- Tasks: Serve food and drinks while providing top-notch customer service and upselling products.
- Company: Join the Caledonian Hotel Collection, a leading holiday company in the UK.
- Benefits: Enjoy employee discounts, a pension scheme, and free staff parking.
- Other info: Flexible shifts and opportunities for growth in a fast-paced environment.
- Why this job: Be part of a dynamic team that values your ideas and contributions.
- Qualifications: Excellent customer service skills and a can-do attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Caledonian is looking for exceptional individuals aspiring to excel in the hospitality industry operating all year-round.
Key Job Responsibilities
- Help serve food and drink in the restaurant area whilst adhering to company standards and giving excellent customer service.
- Have a visible presence within the hotel to ensure all customer requests are dealt with in a friendly and efficient manner.
- To up sell products where possible.
- Ensure all cash, charge, float and till procedures are carried out in accordance with Company Policy.
- Assist and positively contribute to the smooth running of the restaurant department.
About you
- Have excellent customer service skills.
- Demonstrate a can-do attitude.
- Demonstrate self-motivation and ability to work in a fast-paced work environment.
- Have excellent communication skills with a collaborative approach to colleagues and customers.
- Ability to work in a team.
- Ability to work a flexible shift pattern.
Benefits
- Significant employee discounts on companies own holiday products.
- Company pension.
- Free staff parking - hotel specific.
About us
The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK. At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success. We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals. Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.
Diversity & Inclusion
We actively promote a culture of diversity and inclusion, fostering an environment where every individual's unique perspective and talent is valued and respected.
Restaurant Service Associate: Guest Experience & Upsell in Scarborough employer: Job Search Place Limited
Caledonian Hotel Collection is an outstanding employer in the hospitality sector, offering a vibrant work culture that prioritises employee development and inclusivity. With significant discounts on holiday products, a company pension, and free staff parking, we ensure our team members feel valued and supported. Join us to be part of a dynamic team where your contributions are recognised and encouraged, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Service Associate: Guest Experience & Upsell in Scarborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Caledonian and its values. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to upsell or handle tricky situations. Role-playing with a friend can help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your teamwork spirit! Be prepared to share examples of how you've worked well with others in fast-paced environments. Highlighting your collaborative approach will resonate with the hiring team at Caledonian.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Caledonian family right from the start!
We think you need these skills to ace Restaurant Service Associate: Guest Experience & Upsell in Scarborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service skills in your application. We want to see how you can create a friendly and efficient experience for our guests, so share any relevant experiences that showcase your ability to connect with customers.
Demonstrate Your Can-Do Attitude:We love a positive attitude! In your written application, let us know about times when you've tackled challenges head-on or gone the extra mile to help someone out. This will show us that you're ready to thrive in a fast-paced environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the team.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining the Caledonian team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company
Before your interview, take some time to research Caledonian and its values. Understanding their commitment to customer service and employee involvement will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for the role.
✨Demonstrate a Can-Do Attitude
During the interview, express your enthusiasm for the hospitality industry and your willingness to tackle challenges. A positive attitude can set you apart, especially in a fast-paced environment.
✨Ask Thoughtful Questions
Prepare a few questions about the team dynamics or how they encourage employee suggestions. This shows your interest in being part of their collaborative culture and helps you gauge if it’s the right fit for you.
