At a Glance
- Tasks: Lead and shape advice services while building community partnerships.
- Company: Join Wiltshire Citizens Advice during an exciting growth phase.
- Benefits: Flexible roles, career development, and the chance to make a difference.
- Other info: Opportunities for both experienced managers and those ready to step up.
- Why this job: Be part of a team that delivers high-quality services to local communities.
- Qualifications: Experience in service coordination and a passion for community support.
The predicted salary is between 30000 - 40000 £ per year.
Wiltshire Citizens Advice is looking for motivated and collaborative people to help shape and develop our advice services during an exciting period of growth and change. We are recruiting up to 1.5 FTE Service Managers to lead different parts of our service portfolio. Rather than recruiting to fixed roles, we are looking to appoint people with complementary strengths and shape responsibilities around the experience of successful candidates. We welcome applications from both experienced managers and people looking to take the next step in their career who can demonstrate leadership capability, initiative and a commitment to high quality services.
Outreach and Partnership Development
You may have experience developing community services, building partnerships or improving access for local communities. This part of the role focuses on outreach delivery, stakeholder engagement and strengthening relationships across Wiltshire. A technical advice background is not essential for this portfolio.
Casework and Debt Services
You may have experience managing advice or casework services, particularly within debt or specialist advice. This part of the role focuses on service quality, performance, staff support and continuous improvement. Experience within advice services and/or debt advice would be highly desirable for this portfolio.
About you
- Have experience coordinating services, projects, people or operational activity.
- Can build positive working relationships with colleagues and external partners.
- Are organised, adaptable and able to manage competing priorities.
- Have the confidence to support improvement and contribute ideas.
- Are committed to delivering accessible, high-quality services.
- Share the values and aims of the Citizens Advice service.
- Previous management experience is welcome but not essential if you can demonstrate the skills and potential to succeed in the role.
Service Manager in Salisbury employer: Job Search Place Limited
Wiltshire Citizens Advice is an exceptional employer that fosters a collaborative and inclusive work culture, encouraging employees to shape their roles based on their unique strengths and experiences. With a strong commitment to community service and professional development, staff members benefit from opportunities for growth while making a meaningful impact in the lives of local residents. Join us in a dynamic environment where your contributions are valued, and together we can enhance access to vital advice services across Wiltshire.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Salisbury
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with those already working at Wiltshire Citizens Advice. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've led teams or projects. We want to see your initiative and how you’ve made a positive impact in previous roles.
✨Tip Number 3
Be adaptable! Highlight your ability to manage competing priorities and how you’ve successfully navigated change in past positions. This is key for the dynamic environment at Wiltshire Citizens Advice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to high-quality services.
We think you need these skills to ace Service Manager in Salisbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Manager role. Highlight your relevant experience in coordinating services and building partnerships, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:Even if you haven't held a formal management position, share examples of how you've demonstrated leadership capability. We want to see your initiative and commitment to high-quality services, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the role. This helps us quickly see why you’d be a great fit!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, dive deep into Wiltshire Citizens Advice and their services. Understand their mission, values, and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
Whether you're an experienced manager or stepping up for the first time, be ready to share specific examples of how you've led teams or projects. Highlight your ability to build relationships and improve services, as these are key aspects of the Service Manager role.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially around outreach and partnership development. Think about past experiences where you've successfully engaged stakeholders or improved service delivery, and be ready to discuss them in detail.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about their current challenges or future plans for service development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
