At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join William Hill, a trusted name on the UK high street.
- Benefits: Competitive pay, holiday perks, and discounts at popular shops.
- Other info: Opportunities for career growth and a supportive team culture.
- Why this job: Make a difference in customer experiences while enjoying flexible hours.
- Qualifications: Must be 18+, with a passion for great customer service.
The predicted salary is between 26500 - 26500 £ per year.
Location: 31, Market Place, Salisbury, England, SP1 1TL
Contract type: Full-time
Hours: 35
Salary: £12.75
Responsibilities:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working patterns: Our shops have a variety of opening times between 8am–10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change; they will include evening and weekend working.
What’s in it for you?
- Working hours: a range of full and part-time hours on offer
- Annual Pay Review & Bonus Scheme: base salary reviewed annually; eligibility for an annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: extra paid day off for your birthday within your birthday month
- Pension plan: pension contributions matched to 4%
- Perks and discounts: discounts in high street shops, cinemas and holidays
- Training and development: opportunities for career development and internal growth
What do you need to be successful?
- Age 18+ (it's a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Next steps: After you apply, our Talent Acquisition team will review your application. If successful, you will receive an email with a link to complete an online assessment via HireVue, followed by an interview if invited.
Who are we? We are William Hill, part of evoke. With over 1,300 shops across the UK, we have a long-standing presence on the UK high street. Our culture is built on trust and belonging, empowering our teams to work in a way that suits them while delivering great customer experiences.
Customer Service Representative in Salisbury employer: Job Search Place Limited
At William Hill, we pride ourselves on being an excellent employer, offering a vibrant work culture that values trust and belonging. Our Customer Service Representatives enjoy competitive pay, generous holiday entitlement, and opportunities for career development, all while working in a dynamic environment in the heart of Salisbury. With perks like a paid birthday off and discounts at various retailers, we ensure our employees feel valued and supported in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Salisbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer queries and demonstrate your passion for delivering great service.
✨Tip Number 3
Be yourself during the interview! The team at William Hill is looking for someone who can engage with customers from all walks of life. Show off your personality and let your empathy shine through – it’s all about building those relationships!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Salisbury
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention specific skills that match the job description, like your ability to engage with customers and provide excellent service.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer queries in the past, especially in challenging situations. This will show your passion for delivering great service.
✨Demonstrate Your Interpersonal Skills
Since this role requires strong interpersonal skills, think of ways to showcase your ability to engage with diverse customers. Prepare to discuss how you build relationships and empathise with customers from all walks of life.
✨Familiarise Yourself with Betting Terminals
If you have any experience with betting terminals or similar technology, be sure to mention it. If not, do a bit of research to understand how they work. Showing that you're proactive about learning can really impress the interviewers.
✨Be Ready for Shift Work Questions
Given the varied opening times, be prepared to discuss your availability and flexibility regarding shifts. Highlight your willingness to work evenings and weekends, as this is crucial for the role.
