At a Glance
- Tasks: Manage Cancer outpatient referrals and appointments while providing excellent customer service.
- Company: Join the supportive team at East Surrey Hospital, a top-performing hospital in the region.
- Benefits: Competitive salary, friendly work environment, and opportunities for personal growth.
- Other info: Flexible shift patterns and a chance to be part of a fantastic booking team.
- Why this job: Make a real difference in patients' lives while working in a dynamic healthcare setting.
- Qualifications: Good written English, essential experience, and a passion for helping others.
The predicted salary is between 25760 - 27476 £ per year.
We have opportunities for customer focused individuals who want to work in a friendly and supportive environment as part of our outpatient booking team at East Surrey Hospital in Redhill. The role involves undertaking a variety of tasks relating to managing Cancer outpatient referrals and Cancer appointments including answering incoming calls and liaising with patients and stakeholders. Outpatient Booking Officers help fully utilise clinics and ensure that patients are booked in accordance within Cancer Waiting Times. The successful candidate will need to demonstrate diplomacy and empathy and be comfortable working in a busy office environment whilst maintaining accuracy.
We welcome applications from people who would like to join our fantastic booking team and work for one of the region's top performing hospitals.
Shift Pattern
- Week 1: 07:45-15:45 (Monday - Friday)
- Week 2: 11:00-19:00 (Monday - Friday)
- Week 3: 07:45-15:45 (Monday - Saturday (rotational day off in the week)
- Week 4: 11:00-19:00 (Monday - Friday)
Person Specification
- Evidence of a good standard of written English appropriate to the role
- A complete and accurate application
- Suitability for role evidenced in supporting statement
- Evidence of essential experience for role
- Meet the essential education/qualifications required for the role
- Hold the necessary mandatory professional/clinical registration
- Evidence of the Trust values and behaviours
- Evidence of any other essential criteria outlined in the person specification
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary
£25,760 to £27,476 a year plus high cost allowance
Outpatients Booking Officer in Salfords employer: Job Search Place Limited
Join our dedicated outpatient booking team at East Surrey Hospital in Redhill, where we pride ourselves on fostering a friendly and supportive work environment. As an Outpatients Booking Officer, you will benefit from competitive salaries, flexible shift patterns, and opportunities for professional growth while making a meaningful impact on patient care in one of the region's top-performing hospitals.
StudySmarter Expert Advice🤫
We think this is how you could land Outpatients Booking Officer in Salfords
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Outpatients Booking Officer in Salfords
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
