At a Glance
- Tasks: Answer calls, support customers, process orders, and assist the sales team.
- Company: Join a vibrant team in a dynamic office environment in Manchester.
- Benefits: Entry-level salary, full training, and a supportive work culture.
- Other info: Flexible hours and opportunities for growth in a fun workplace.
- Why this job: Kickstart your career in sales and customer service with real impact.
- Qualifications: Confident communicator, organised, and a team player.
The predicted salary is between 22000 - 26000 £ per year.
Responsibilities
- Answering and directing telephone calls and emails promptly and professionally
- Greeting and supporting visitors to our Manchester site
- Preparing invoices and processing customer payments
- Processing orders received by telephone, email, and our online dealer portal
- Producing the weekly sales report for the site
- Providing general administrative support to ensure the smooth running of a busy office
- Proactively contacting existing customers by phone to build trust, understand their needs, and identify sales opportunities
- Recommending suitable products or solutions based on customer needs
- Supporting the sales team with follow-up activity and project support
- Working with the marketing team on promotions and sales support activity
Qualifications
- Confident, warm, and professional on the phone - comfortable building rapport quickly
- Organised, with strong attention to detail and the ability to manage a varied workload
- PC literate, with experience of (or a willingness to learn) CRM and order management systems
- Proactive and adaptable - able to use your own initiative and respond to changing priorities
- A genuine team player with a positive, can do attitude
- A strong communicator with good time management skills
- Interested in aquatics or animal care (advantageous but not essential)
Salary is offered at an entry level rate in line with experience, with full training provided to the successful candidate.
We think you need these skills to ace Sales & Customer Service Administrator
Telephone Communication
Email Communication
Customer Service
Invoice Preparation
Order Processing
Sales Reporting
Administrative Support
