At a Glance
- Tasks: Support clients and guide them through our onboarding process with a positive attitude.
- Company: Join a fast-growing law firm with a rich history since 1821.
- Benefits: Competitive salary, career development, 20 days holiday, and discounted legal services.
- Other info: Opportunities for progression into paralegal and trainee solicitor roles.
- Why this job: Make a real difference in clients' lives while growing your career in a supportive environment.
- Qualifications: Strong customer service skills and a passion for client care.
The predicted salary is between 23132 - 23132 £ per year.
We are recruiting for an ambitious individual to join a new branch of the New Business team, supporting our Criminal, Family and Private Client teams as the first point of contact for potential clients enquiring about our services. This full-time Client Relationship Executive role requires someone with a strong background in customer-facing positions and a passion for delivering excellent client care. We as a firm are naturally agile and we are happy to recruit into either the Liverpool or Runcorn office. The nature of the role dictates that this is office-based.
Bell Lamb & Joynson have been at our client's side since 1821, helping thousands of people find clear, practical legal solutions. We are one of the fastest growing traditional high street law firms across Merseyside, North Cheshire, and the surrounding areas. Service is key to our success so client-focused individuals would enjoy working within this growing team.
Key Responsibilities- Following up using our client relationship software
- Guiding and supporting our clients through our onboarding process
- Allocating clients to our solicitors and ensuring a high level of attention to detail
- Providing a great experience for your clients, colleagues and ambassadors is important so we need someone with a true positive, can-do attitude
- Excellent customer service and communication skills in person, by email and by phone
- High IT competency with relevant experience in Microsoft Office and software as a service cloud application
- Ability to work alone and as part of a team and contribute positively to team targets
- Knowledge of legal processes would be advantageous, but full training will be provided
- Ambition to progress. We strongly believe in the development and training of colleagues
- Salary up to £23,132 per annum (National Minimum Wage)
- Career development - several team members have moved into paralegal and trainee solicitor roles, we love helping great talent grow
- 20 days holiday + Bank Holidays per year
- Discounted legal services for colleagues, friends and family
Client Relationship Executive - Runcorn Based employer: Job Search Place Limited
At Bell Lamb & Joynson, we pride ourselves on being a supportive and dynamic employer, offering a vibrant work culture that values client care and employee development. Located in Runcorn, our firm provides excellent career growth opportunities, with many team members advancing into paralegal and trainee solicitor roles, alongside competitive benefits such as discounted legal services and generous holiday allowances. Join us to be part of a dedicated team that has been serving the community since 1821, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Executive - Runcorn Based
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Client Relationship Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to client care. Think of examples from your past roles that showcase your customer service skills and how you’ve gone above and beyond for clients.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Client Relationship Executive - Runcorn Based
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to deliver excellent client care, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for client care shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Bell Lamb & Joynson. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about client care, prepare examples from your past experiences where you’ve excelled in customer service. Think of specific situations where you went above and beyond for a client, as this will demonstrate your passion for delivering excellent client care.
✨Familiarise Yourself with Legal Processes
While full training will be provided, having a basic understanding of legal processes can set you apart. Brush up on common legal terms and procedures relevant to criminal, family, and private client law. This knowledge will help you feel more confident during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and career development opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company.
