At a Glance
- Tasks: Support the LearnNow platform by managing user setup and onboarding for customers.
- Company: Join a dynamic Learning Services team in a tech-driven environment.
- Benefits: Access to training, mental health support, flexible holiday options, and employee recognition.
- Other info: Part-time role (22.5 hours/week) with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer success while developing your skills in a supportive team.
- Qualifications: Detail-oriented with a passion for customer service and coordination.
The predicted salary is between 30000 - 40000 £ per year.
Your Team
You'll join the Learning Services team, supporting the successful delivery and ongoing adoption of the LearnNow platform across our customer base. Working closely with Account Managers, Project Managers, and customers themselves, you'll play a key role in ensuring users are set up for success from day one and remain supported throughout their journey. This is a great opportunity for someone who enjoys detail-driven, customer-focused coordination work within a SaaS or learning technology environment. You'll develop your expertise in user administration, customer onboarding, and platform adoption, while gaining exposure to cross-functional teams and stakeholder management. Over time, you'll build strong capability in operational excellence, customer success support, and data-led insight.
Your Impact
You'll ensure customers can access and use LearnNow effectively by managing user setup, onboarding, and ongoing administration. You'll proactively gather user information, maintain accurate records, and keep customer access up to date, including timely removal of leavers. By monitoring platform usage, you'll help identify adoption challenges early and work with stakeholders to resolve them. You'll also support queries through to resolution, promote the use of the LearnNow dashboard, and ensure stakeholders have clear, timely insights into customer engagement and usage.
Please note this role is on a 6 month FTC basis, working part time hours (3 days a week, total 22.5 hours per week).
Benefits to support you personally and professionally
- Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
- 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
- Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
- Enhanced Family leave
- My MHRewards offering discounts at over 900 retailers
- Monthly employee recognition program and departmental awards
- Referral bonus scheme of up to £2,000
- Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
- On-site subsidised restaurants offering a variety of fresh meals daily
- Opt-in benefits schemes such as private medical insurance and dental coverage
Learning Services Administrator - 6 Month FTC in Ruddington employer: Job Search Place Limited
As a Learning Services Administrator, you'll be part of a dynamic team dedicated to enhancing user experience on the LearnNow platform. Our company fosters a supportive work culture that prioritises personal and professional growth, offering extensive training opportunities and a range of benefits designed to promote well-being and work-life balance. With a focus on collaboration and employee recognition, we create an environment where your contributions are valued and you can thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Services Administrator - 6 Month FTC in Ruddington
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in the Learning Services team. A friendly chat can give you insider info and might just put your application on the top of the pile.
✨Tip Number 2
Prepare for the interview by diving deep into the LearnNow platform. Familiarise yourself with its features and think about how you can help users get the most out of it. Showing genuine interest will definitely impress the hiring team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, shoot a quick thank-you email to express your appreciation. It’s a simple way to keep your name fresh in their minds and show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of our community from the get-go, which is always a bonus!
We think you need these skills to ace Learning Services Administrator - 6 Month FTC in Ruddington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Learning Services Administrator role. Highlight your experience in customer-focused coordination and any relevant SaaS or learning technology background. We want to see how you can bring value to our team!
Showcase Your Detail-Driven Skills:Since this role is all about detail-driven work, don’t shy away from sharing examples of how you've successfully managed user setups or onboarding processes in the past. We love seeing how you’ve tackled challenges and ensured users are set up for success!
Be Personable and Engaging:In your written application, let your personality shine through! We’re looking for someone who can connect with customers and stakeholders alike, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Job Search Place Limited
✨Know the LearnNow Platform Inside Out
Before your interview, make sure you familiarise yourself with the LearnNow platform. Understand its features, benefits, and how it supports users. This will not only show your enthusiasm for the role but also help you answer questions about user administration and onboarding effectively.
✨Showcase Your Detail-Driven Approach
Since this role requires a keen eye for detail, prepare examples from your past experiences where you've successfully managed data or coordinated projects. Highlight how your attention to detail has positively impacted customer success or operational excellence in previous roles.
✨Prepare for Customer-Focused Scenarios
Think of specific situations where you've had to support customers or resolve their queries. Be ready to discuss how you approached these challenges, what steps you took to ensure customer satisfaction, and how you maintained clear communication with stakeholders.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about the team dynamics, how success is measured for the Learning Services team, or what challenges they currently face with the LearnNow platform. This shows you're proactive and genuinely interested in contributing to their success.
