At a Glance
- Tasks: Provide frontline welfare support to Royal Navy and Royal Marines personnel and their families.
- Company: Join the Royal Naval Benevolent Trust, a supportive and compassionate organisation.
- Benefits: Competitive salary, 29 days leave, cycle scheme, and a values-driven culture.
- Other info: Home-based role with regular travel and excellent career development opportunities.
- Why this job: Make a meaningful difference in the lives of those who served our country.
- Qualifications: Compassionate individuals with strong communication skills and a full driving licence.
The predicted salary is between 30000 - 35000 £ per year.
Home-based position, with regular travel within the region.
The Royal Naval Benevolent Trust is seeking a dedicated and compassionate Regional Caseworker to deliver high-quality casework to support our beneficiaries across the South and East of England. While the majority of activity will be based in and around Hampshire, the role requires regular travel across eastern counties, including Norfolk and neighbouring areas. A full driving licence and access to a vehicle are essential.
The Casework Service, launched in April 2025, is a cornerstone of RNBT's 5-year strategic vision. Our goal is to place Caseworkers directly within the communities they serve, creating local networks of support and building trust within the armed forces and veteran populations.
By working closely with local charities, welfare organisations, and statutory services, the Regional Wellbeing Caseworker helps ensure timely, holistic, and practical support is delivered in a way that empowers individuals and strengthens families.
The RNBT exists to support Royal Navy Ratings and Royal Marines Other Ranks, both serving and served, and their loved ones, through life's challenges. Established in 1922 under Royal Charter, The Trust continues to provide a lifeline of support: from financial assistance and training opportunities to wellbeing guidance and signposting, as well as accommodation at our Care Homes and Almshouse.
The RNBT has a 'family-run' feel and we have carefully created a supportive, friendly and close-knit team, making it a unique and very special place to work.
Key ResponsibilitiesAs a Regional Wellbeing Caseworker (RWC), you'll provide frontline welfare support to serving and former Royal Navy and Royal Marines personnel and their families. You'll be the first point of contact for many who are experiencing crisis, distress, or financial difficulty.
This is a community-based role requiring regular travel within your allocated region and occasional home visits. You'll build meaningful relationships, assess needs with empathy, and help individuals access financial assistance and wider holistic support. You'll also act as a connector, linking people with local services and ensuring they don't face their challenges alone. Above all, you'll be a compassionate listener and a dependable advocate for our beneficiaries.
- Raise applications for financial assistance using MOSAIC CMS and Lightning Reach.
- Assess needs through home visits and raise applications for financial assistance requests.
- Provide Holistic, Person-Centred Care.
- Offer tailored advice and guidance, signposting and referring to other organisations for housing, mental health, or debt management support.
- Liaise with multi-disciplinary agencies as required.
- Maintain visibility and engagement in Armed Forces, Veterans', and family hubs and organisations across your region.
- Develop strong working relationships with local support charities, councils, and community stakeholders.
- Conduct follow-up contact and regular ONS 4 wellbeing surveys to measure outcomes and identify ongoing needs.
- Ensure feedback loops are closed and support remains relevant.
- Record all interactions securely, maintaining GDPR-compliant records and adhering to RNBT's Casework Manual.
- Keep personal training and skills up to date.
- Represent RNBT at relevant events including Armed Forces Day, family fun days, and local community gatherings.
- Occasionally support other RNBT initiatives and projects where needed.
In addition to a competitive salary, we offer a generous suite of benefits to our employees including:
- 29 days annual leave plus public holidays
- Cycle to work scheme
- Eligible for blue light card
- A values-driven culture and the opportunity to make a meaningful difference
As a Silver accredited Armed Forces Covenant signatory, we are committed to supporting the Armed Forces community and recognising the value that serving personnel, reservists, veterans, and military families bring to our organisation. We welcome applications from all members of the Armed Forces community and are committed to ensuring fair treatment throughout the recruitment process.
We are proud to be a Disability Confident Committed Employer.
RNBT - Regional Caseworker (South and East of England) employer: Job Search Place Limited
The Royal Naval Benevolent Trust is an exceptional employer, offering a supportive and family-oriented work culture that prioritises the wellbeing of its employees and beneficiaries alike. With a focus on community engagement and meaningful impact, the role of Regional Caseworker provides opportunities for personal growth and professional development while making a real difference in the lives of serving and former Royal Navy personnel and their families across the South and East of England. Employees enjoy a competitive salary, generous leave, and a values-driven environment that fosters collaboration and compassion.
StudySmarter Expert Advice🤫
We think this is how you could land RNBT - Regional Caseworker (South and East of England)
✨Tip Number 1
Network like a pro! Reach out to your connections in the armed forces community and let them know you're on the hunt for a Regional Caseworker role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get involved in local events! Attend community gatherings, Armed Forces Day, or charity events related to the RNBT. This is a great way to meet potential colleagues and show your commitment to supporting the armed forces community.
✨Tip Number 3
Prepare for interviews by practising your casework scenarios. Think about how you'd handle various situations that beneficiaries might face. Being able to demonstrate your empathy and problem-solving skills will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the RNBT family and making a difference in the lives of those we support.
We think you need these skills to ace RNBT - Regional Caseworker (South and East of England)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Regional Caseworker. We want to see how you can bring your unique touch to our team!
Show Your Compassion:As a caseworker, empathy is key! Use your written application to showcase your understanding of the challenges faced by our beneficiaries. Share any relevant experiences that demonstrate your compassionate approach.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what makes you a great fit for this role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly and allows you to explore more about our values and mission while you're at it!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Regional Caseworker. Familiarise yourself with the RNBT's mission and values, and think about how your skills and experiences align with their goals. This will help you articulate why you're the right fit for the role.
✨Showcase Your Empathy
As a caseworker, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding, especially in challenging situations. This will show the interviewers that you can connect with beneficiaries on a personal level.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to welfare support. Think through potential scenarios, such as dealing with a distressed beneficiary or coordinating with local charities. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
