At a Glance
- Tasks: Manage customer orders, ensure timely deliveries, and resolve logistical issues.
- Company: Join Bandai Namco, a diverse and inclusive employer in the toy industry.
- Benefits: Enjoy competitive salary, pension scheme, private medical insurance, and staff discounts.
- Other info: Work in a dynamic environment with a focus on teamwork and support.
- Why this job: Be part of a fun team that values your input and offers growth opportunities.
- Qualifications: Strong attention to detail, communication skills, and knowledge of logistics preferred.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Produce and maintain records on customer specifications for deliveries for allocated customers.
- Send Sales Solicitations to retail customers and collate replies for the Purchase sign-off.
- Monitor all Sales Orders received, ensuring accurate input from paper format.
- Track that Sales Orders are within the volumes issued to Salesperson / Customer when stock is on allocation.
- Raise Proforma invoices and liaise with the Finance Department accordingly.
- Liaise with customers to ensure delivery schedules are met or inform them of delays.
- Track orders at the 3pl distribution centre to ensure timely despatch.
- Resolve any logistical issues preventing the 3pl distribution centre from sending customer orders.
- Liaise with the 3pl distribution centre regarding product reworks.
- Manage backorders to ensure they are despatched upon stock availability.
- Report to the business on Sales Order despatch.
- Maintain awareness of monthly sales targets.
- Undertake any ad-hoc tasks as directed by your manager.
- Support other members of the Operations team during high workload periods and holidays/sickness.
Skills and Qualifications
- Excellent attention to detail.
- Strong time management skills.
- Communication skills with both colleagues and customers.
- Organisation skills.
- Minimum intermediate level Excel.
- Resilient character.
- Knowledge of Anime and the UK toy industry is advantageous.
- Experience of logistics systems, ideally within a retail distribution setting.
Benefits
- Competitive Salary.
- Pension Scheme.
- Optional Private Medical Insurance.
- Employee Assistance Program (EAP) from day 1 of employment.
- Staff Discount Card.
- Annual Discretionary Bonus Scheme - Employees may be eligible for an annual bonus, subject to both individual performance and overall company performance. Please note that bonus payments are discretionary and not guaranteed.
Bandai Namco is an Equal Opportunity Employer. We strive to build a workforce that is representative of our audiences, society and the world around us. We are committed to an employment process that respects a variety of voices, identities, backgrounds, experiences and perspectives. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, neurodiversity, disability or any other category protected by law.
Customer Service Executive (12-Months Fixed Term) in Richmond employer: Job Search Place Limited
At Bandai Namco, we pride ourselves on being an excellent employer, offering a vibrant work culture that values diversity and fosters employee growth. As a Customer Service Executive, you will enjoy competitive benefits including a pension scheme, private medical insurance, and an annual discretionary bonus, all while working in a dynamic environment that encourages collaboration and innovation within the UK toy industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (12-Months Fixed Term) in Richmond
✨Tip Number 1
Get to know the company! Research Bandai Namco and their values, especially their commitment to diversity. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers and colleagues, make sure you can clearly express your thoughts. Role-play common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or resolved logistical issues in the past. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Bandai Namco.
We think you need these skills to ace Customer Service Executive (12-Months Fixed Term) in Richmond
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and logistics. We want to see how your skills match the responsibilities listed in the job description, so don’t hold back!
Show Off Your Attention to Detail:Since this role requires excellent attention to detail, include examples in your application that demonstrate how you've successfully managed records or orders in the past. We love seeing candidates who can spot the little things!
Communicate Clearly:Your written communication skills are key for this position. Keep your application clear and concise, and make sure to proofread for any typos or errors. We appreciate clarity and professionalism!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Executive. Familiarise yourself with the responsibilities listed in the job description, especially around managing sales orders and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Skills
Highlight your attention to detail and time management skills during the interview. Prepare examples from your past experiences where you've successfully managed logistics or resolved customer issues. This will demonstrate your capability to handle the tasks outlined in the job description.
✨Brush Up on Excel
Since the role requires at least an intermediate level of Excel, be ready to discuss your experience with it. You might even want to mention specific functions or tools you’ve used that could be relevant to tracking orders or managing data effectively.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle logistical issues or customer complaints. Think about potential scenarios related to delivery delays or stock shortages, and prepare your responses. This will show that you can think on your feet and are ready to tackle challenges head-on.
