At a Glance
- Tasks: Support customer service, order processing, and logistics coordination in a dynamic food manufacturing environment.
- Company: Join Kismet Kebabs, a leading brand in frozen kebabs with a commitment to quality.
- Benefits: Gain valuable experience, receive full training, and work in a friendly team atmosphere.
- Other info: Ideal for those eager to learn and grow in a supportive environment.
- Why this job: Be part of a passionate team delivering outstanding customer service in a fast-paced setting.
- Qualifications: Strong communication skills and a positive attitude; previous customer service experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Kismet Kebabs is a leading food manufacturing site specialising in Frozen Kebabs, Chicken Kebabs and semi part cooked and sliced Kebabs. We pride ourselves on our commitment to quality, innovation and excellence. We are currently seeking a dedicated and hardworking Retail & Wholesale Customer Service Administrator to join our team in Latchingdon, Essex.
The Retail & Wholesale Customer Service Administrator plays a key role in supporting day‑to‑day customer service, order processing, logistics coordination, invoicing and production planning. This position ensures accuracy across retail and wholesale orders, payments, deliveries and stock systems, while acting as a central communication point between customers, drivers, production and finance.
Key Responsibilities:- Process and verify retail customer orders and invoices with high accuracy.
- Coordinate delivery routes, driver schedules and logistics documentation.
- Organise payments and manage daily credit control using Sage and WorldPay.
- Manage Proof of Delivery (POD) documentation and customer delivery records.
- Communicate with retail customers to collect orders and resolve queries.
- Maintain accurate records across order, invoicing, stock and production systems.
- Support production planning, stock control and dispatch administration during cover periods.
- Ensure timely processing of invoices, delivery notes and pallet documentation.
- Excellent communication skills, with a good standard of both verbal and written English.
- A good understanding of Turkish is desirable, but not essential.
- Previous experience in customer service is advantageous.
- Strong organisational skills with attention to detail.
- Friendly, approachable, and able to build rapport with diverse customers and colleagues.
- Ability to work effectively as part of a team in a fast‑paced environment.
- A positive attitude and willingness to learn new skills.
This role is ideal for individuals who have some previous experience in a similar role and are passionate about delivering outstanding customer service, although full training will be provided. The ability to drive and access to own transport would be advantageous due to location.
Kismet Kebabs Milton House, Maldon Road, Latchingdon, Essex CM3 6LF
Retail & Wholesale Customer Service & Logistics Admin employer: Job Search Place Limited
Kismet Kebabs is an exceptional employer located in Latchingdon, Essex, offering a vibrant work culture that values quality, innovation, and teamwork. Employees benefit from comprehensive training, opportunities for personal growth, and a supportive environment where their contributions are recognised and appreciated. Join us to be part of a dedicated team that prioritises outstanding customer service and operational excellence in the food manufacturing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Wholesale Customer Service & Logistics Admin
✨Tip Number 1
Get to know the company! Research Kismet Kebabs and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can clearly express your thoughts and ideas. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or resolved customer queries. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Kismet Kebabs family.
We think you need these skills to ace Retail & Wholesale Customer Service & Logistics Admin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and logistics. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Kismet Kebabs and how you can contribute to our commitment to quality and excellence.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like how we like to interact with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Kismet Kebabs. Understand their products, values, and what sets them apart in the food manufacturing industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or improved customer satisfaction. Highlighting your communication skills and ability to build rapport will make you stand out.
✨Demonstrate Organisational Prowess
The job requires strong organisational skills, so come ready to discuss how you manage tasks and prioritise effectively. You might want to share a time when you successfully coordinated multiple responsibilities, like order processing and logistics, to showcase your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
