At a Glance
- Tasks: Lead a team, ensure store standards, and provide excellent customer service.
- Company: Join Screwfix, a supportive and fun retail environment.
- Benefits: Competitive salary, 28 days leave, pension scheme, and staff discounts.
- Other info: Flexible shifts and ongoing training for personal growth.
- Why this job: Be part of a growing team and develop your career with us.
- Qualifications: Experience in supervising teams and delivering great customer service.
The predicted salary is between 25000 - 30000 £ per year.
This is a fixed-term opportunity for up to 12 months. Everything we do starts with the people we serve. We're proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores - and that's not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front of house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us!
Opening hours: Monday - Friday (7am to 8pm), Saturday (7am to 6pm), Sunday (9am to 4pm)
Responsibilities
- Host - you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them.
- Store standards - you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
- Part of the team - you'll join a team who take pride in their store, working together and having lots of fun along the way!
Qualifications
- An experienced supervisor or duty manager who is used to managing a small team in a fast paced environment.
- Great at giving amazing customer service, and able to translate that into sales.
- Inquisitive, ever questioning and ever improving.
- Passionate about our business.
- Friendly, flexible, reliable, honest and like to work hard!
What's in it for you?
- Joining Screwfix means joining a growing team - full of support, opportunities, and fun!
- We offer a competitive salary.
- 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service, up to a maximum of 33 days annual leave.
- Award winning company pension scheme - up to 14% Kingfisher contribution!
- Life cover.
- 20% discount with Screwfix and B&Q.
- Discounted healthcare.
- Company share save schemes.
- We'll also help you be the best you can be, with excellent training and ongoing development.
Our hourly rates may include a location allowance which is reviewed annually and may change. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Retail Supervisor - FTC employer: Job Search Place Limited
Screwfix is an exceptional employer that prioritises its people, offering a vibrant work culture where teamwork and customer service excellence are at the forefront. With competitive salaries, generous annual leave, and a commitment to employee development through comprehensive training programmes, you'll find ample opportunities for growth in a supportive environment. Join us in a role that not only values your contributions but also rewards you with unique benefits like a substantial pension scheme and discounts on products.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - FTC
✨Tip Number 1
Get to know the company culture! Before your interview, check out Screwfix's social media and website. Understanding their values and how they operate will help you connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Retail Supervisor role.
✨Tip Number 3
Show off your customer service skills! Think of specific examples where you've gone above and beyond for customers. This is key for a Retail Supervisor, so be ready to share those stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and can set you apart from other candidates.
We think you need these skills to ace Retail Supervisor - FTC
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for retail and customer service. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight your relevant experience as a supervisor or duty manager. We’re looking for someone who knows how to lead a team in a fast-paced environment, so be specific about your achievements and how they relate to the role at Screwfix.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop, and ensure you answer any questions in the job description directly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Screwfix. Understand their products, services, and what makes them stand out in the retail industry. This knowledge will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Be prepared to share specific examples of how you've successfully managed a team in the past. Highlight your ability to motivate others, resolve conflicts, and maintain high standards, as these are key qualities they’re looking for.
✨Demonstrate Customer Service Excellence
Screwfix prides itself on amazing customer service. Think of instances where you've gone above and beyond for customers. Be ready to discuss how you can translate that passion into sales and ensure customer satisfaction in your role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team dynamics, training opportunities, or how success is measured in the Retail Supervisor position. It’s a great way to engage with your interviewers and leave a lasting impression.
