At a Glance
- Tasks: Lead a dynamic retail team and create an engaging shopping experience for customers.
- Company: Join the New Balance family, a growing sportswear brand with a vibrant culture.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and flexible uniforms.
- Other info: Great development opportunities and an inclusive workplace across Europe.
- Why this job: Be a brand ambassador and make a real impact in a fun retail environment.
- Qualifications: Team player with retail experience and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!
Major Accountabilities
- Open and close the store following the correct company procedures
- Encourage continuous improvement through ongoing feedback
- Support the store management team on overall store and back of house standards
- Assist in training and coaching associates
- Achieve personal KPIs and contribute to overall store performance
- Deliver total customer satisfaction to every customer, following the end to end customer journey - from entering the store to leaving the store
- Ensure the store remains as commercial as possible following company guidelines
- Adhere to company policies and procedures
- Maintain health, safety, and environmental standards in the store
- Perform other duties as required by the management team
Requirements for Success
- Team player
- Previous retail experience desirable or proven experience in a team environment
- Demonstrate customer service skills
- Passion for retail and sales
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Understanding of POS register systems
- Effective communication skills
- Flexible work schedule including weekends and holidays
Additional Benefits
- Competitive compensation
- Potential to earn more through our retail bonus scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
Location: England, United Kingdom of Great Britain and Northern Ireland
Retail Supervisor (38 hours) - Gunwharf Quays employer: Job Search Place Limited
At New Balance, we pride ourselves on being more than just a sportswear brand; we are a family that values growth and development. Located in the vibrant Gunwharf Quays, our retail environment fosters a culture of inclusivity and teamwork, offering competitive compensation, generous staff discounts, and exceptional opportunities for personal and professional growth. Join us to be part of a dynamic team where your passion for retail and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor (38 hours) - Gunwharf Quays
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Balance's products, values, and mission. This way, when you walk into that interview, you can show your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences during your interview to demonstrate your ability to deliver total customer satisfaction.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips about the company culture and what it takes to succeed as a Retail Supervisor at New Balance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our incredible team at New Balance.
We think you need these skills to ace Retail Supervisor (38 hours) - Gunwharf Quays
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for retail and customer service shine through. We want to see how excited you are about joining our team and being a brand ambassador for New Balance!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. Focus on your previous retail roles and any achievements that demonstrate your ability to engage and motivate a team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t overcomplicate things!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Gunwharf Quays.
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, make sure you research New Balance thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions confidently but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial for a Retail Supervisor role, so be ready to impress!
✨Demonstrate Team Leadership
As a Retail Supervisor, you'll need to motivate and coach your team. Be prepared to discuss your leadership style and provide examples of how you've successfully led a team in the past. Highlight any training or mentoring experiences you've had.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the store's culture, team dynamics, or growth opportunities. This shows your interest in the role and helps you determine if it's the right fit for you.
