At a Glance
- Tasks: Lead a dynamic retail team and enhance customer experiences to boost sales.
- Company: Join New Balance, a brand committed to inclusivity and diversity.
- Benefits: Competitive pay, bonus potential, generous staff discounts, and great development opportunities.
- Other info: Flexible working hours and a vibrant team culture await you!
- Why this job: Make a real impact in retail while growing your skills in a supportive environment.
- Qualifications: Experience in retail leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Major Accountabilities
- Analyses the performance of the store (e.g., bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency.
- Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results.
- Understands customer expectations and trains the team to always reach or exceed them.
- Guides and provides training to all team members in relation to products, NB technologies and seasonal products.
- Assists in coordinating rota and scheduling.
- Minimises losses by implementing, monitoring and tracking all procedures of loss prevention.
- Supports the recruitment, induction, training and development of the store team.
- Key holder for the store and an active member on the shop floor and back of house, carrying out retail duties – sales, customer service, stock control.
- Deals with enquiries and follows an escalation route for customer complaints.
- Understands and supports store operations, policies and procedures via the retail game changer.
- Adheres to company's policies and procedures.
- Performs other duties as required by the business or Store Manager.
Requirements for Success
- Team player.
- Proven experience in a supervisory position.
- Ability to lead and coach a team.
- Knowledge of retail KPIs.
- Previous experience in retail (desirable).
- Demonstrates customer service skills.
- A passion for retail and sales.
- Desire to learn.
- Ability to perform basic maths and general retail operational processes.
- Understanding of POS register systems.
- Effective communication skills.
- Flexible work schedule, including weekends and holidays.
Additional Benefits
- Competitive compensation.
- Potential to earn more through our Retail Bonus Scheme.
- Great development opportunities.
- Inclusive working environments across all our European locations.
- Generous staff discount.
- Project involvement across our European region.
- Flexible uniform package.
Equal Opportunity Employer
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership, and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion. If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Retail Store Manager - Castleford (38 hours) employer: Job Search Place Limited
New Balance is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee development and customer satisfaction. As a Retail Store Manager in Castleford, you will benefit from competitive compensation, a Retail Bonus Scheme, and generous staff discounts, all while being part of a team that values diversity and fosters growth opportunities across our European locations.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager - Castleford (38 hours)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Retail Store Manager - Castleford (38 hours)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
