At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and maintain store standards.
- Company: Join Company Shop Group, the UK's largest redistributor of surplus food and household products.
- Benefits: Enjoy free membership, health perks, discounts, and a contributory pension scheme.
- Other info: Flexible shifts with opportunities for personal development and career progression.
- Why this job: Make a real impact in a role that champions sustainability and community support.
- Qualifications: Retail management experience and strong interpersonal skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Shop Manager. You will be working in partnership to ensure the smooth running of the colleague shop. You will look to consistently deliver great service by truly putting our customers at the heart of what we do, focusing on the store standards. The role of Shop Manager is to oversee all areas of daily business operations, including leading the team to deliver the store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.
About us: Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award‑winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Details of location and shift pattern:
- Location: Staff Shop (Ocado Tamworth) Danny Morson Way, Dordon, B78 1FE
- Shifts/Hours: 32 hours a week, working 4 out of 7 days on a rota basis. The hours of work are between 3am and 11.30am Monday to Sunday
- Salary: to be discussed at interview stage
Accountabilities and responsibilities:
- You will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department.
- You are required to effectively communicate with and co‑ordinate the team of departmental colleagues to consistently deliver an excellent department.
- Ensure standards remain high and continually look for ways to improve.
- Support with any departmental tasks that are required.
- Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice.
- Continuously review waste within your department and seek solutions to reduce wastage where possible.
- Assist with development plans of colleagues, by making recommendations and coaching rising stars.
- Create an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do.
- Ensure that our colleagues uphold our culture and deliver an exceptional member experience.
Knowledge, Skills and Experience:
- Lead by example and uphold Company Shop Group values at all times.
- Ability to build and maintain effective working relationships.
- Ability to effectively plan and organise workloads.
- Able to work to strict deadlines.
- A want and desire to develop and progress within your role.
- A commitment to your own personal development and continued learning.
- To be flexible and adaptable to support the needs of the business.
- Proven record of experience in a retail environment whilst managing a team.
- Solid interpersonal skills with an ability to communicate with members and colleagues and anticipate and rectify potential problems.
- Ability to work well under pressure whilst maintaining a can‑do, helpful attitude in line with Company Shop Group ethos.
- Ability to effectively plan, organise and manage own workload.
- Excellent time management/organisational skills and ability to work to strict deadlines.
- Service focused mindset for both internal and external customers.
- Solution focused mindset bringing solutions and opportunities.
What's in it for you:
- Free membership to Company Shop for you and 10 x nominees.
- Annual Flu Injections, high street & leisure vouchers, and on‑site Parking.
- Free Tea & Coffee, and Free Fruit Friday.
- Employee Assistance Programme - Grocery Aid.
- Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts.
- Contributory pension scheme with death in service benefit.
Retail Shop Manager employer: Job Search Place Limited
At Company Shop Group, we pride ourselves on being an exceptional employer that champions diversity and personal growth within a dynamic retail environment. As a Shop Manager at our Staff Shop in Tamworth, you'll enjoy a supportive work culture that prioritises employee well-being, offers free membership benefits, and provides opportunities for professional development while making a positive impact on the community by redistributing surplus food and household products.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shop Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Company Shop Group and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Shop Manager, you'll need to lead by example. Think of scenarios where you can demonstrate how you'd handle customer interactions and team dynamics. Role-playing with a friend can really help!
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you motivate and develop your team. Share specific examples from your past experiences that highlight your ability to create an engaging environment and uphold high standards.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy!
We think you need these skills to ace Retail Shop Manager
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let us see your enthusiasm for retail! Share specific examples of how you've delivered great customer service in the past and how you can bring that same energy to our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Shop Manager role. Highlight your experience in managing teams and maintaining high store standards, as these are key to what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Company Shop Group and its mission. Understand their commitment to reducing waste and supporting communities. This knowledge will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've motivated a team or improved store standards. Highlight your ability to communicate clearly and build relationships, as these are key to delivering excellent customer service.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous retail roles and how you overcame them. Be ready to discuss how you can apply those problem-solving skills to reduce waste and improve operational efficiency in the shop. This will show that you have a solution-focused mindset.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Shop Manager role. This not only shows your interest but also helps you determine if this is the right fit for you.
