At a Glance
- Tasks: Lead sales and operations across multiple retail sites, ensuring top-notch customer experiences.
- Company: Join THG Retail, a dynamic company with a focus on innovation and growth.
- Benefits: Enjoy 25 days annual leave, enhanced pay, gym access, and up to 50% staff discount.
- Other info: THG values diversity and offers excellent career development opportunities.
- Why this job: Make a real impact in retail while developing your leadership skills in a supportive environment.
- Qualifications: Strong leadership experience and commercial acumen are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: UK, Manchester
Job Type: Full-time
About the Role
Lead the sales and operational performance of multiple sites across our expanding retail network, including Myprotein stores, partner retail locations, and café concepts. This high-impact role drives commercial results, ensures consistent operational standards, and elevates the customer experience across all sites.
Responsibilities
- Own sales and commercial performance across multiple retail sites.
- Lead and develop Store Managers to drive high standards and consistency.
- Ensure exceptional customer experience through strong service standards.
- Optimise staffing, scheduling, and labour planning.
- Oversee stock management, replenishment, and shrinkage control.
- Maintain consistent brand standards across all sites.
- Review and analyse site level KPIs.
- Coordinate product launches, promotions, and stock flow.
- Ensure compliance with health & safety, food safety, and cash processes.
- Support new store openings from setup to launch execution.
- Act as the key escalation point for operational issues.
Skills & Experience
- Strong commercial acumen with sales-driven leadership experience.
- Skilled people leader with experience coaching store teams.
- Proficient in P&L, labour planning, KPI management, and reporting.
- Experience delivering high brand standards across multiple locations.
- Strong organisational and problem-solving skills.
- Knowledge of stock control, service delivery, and compliance.
- Flexibility to travel.
- Food safety/hygiene knowledge beneficial.
Benefits
- Access bespoke development programmes designed by our in-house L&D team.
- Continued development through upskilling programmes in partnership with an industry-leading training provider.
- 25 days annual leave plus bank holidays.
- Birthday off.
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Access to on-site GP appointments.
- Access to 247 Employee Assistance Programme (EAP) provided by Bupa.
- Access to on-site gym.
- Access to on-site physio.
- Save up to 12% on personal tech through salary sacrifice scheme.
- Subsidised bus pass to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Referral bonus up to £1000 after probation.
- Anniversary gifts at 5 and 10 years of service.
THG is proud to be a Disability Confident employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Retail Operations Manager - THG Retail (Myprotein & Partner Sites) employer: Job Search Place Limited
THG Retail is an exceptional employer located in Manchester, offering a dynamic work environment that prioritises employee development and well-being. With access to bespoke training programmes, generous leave policies, and a strong emphasis on work-life balance, employees are empowered to grow their careers while enjoying a supportive and inclusive culture. The unique benefits, including substantial staff discounts and on-site amenities, make THG Retail a rewarding place to work for those seeking meaningful employment in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager - THG Retail (Myprotein & Partner Sites)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Retail Operations Manager - THG Retail (Myprotein & Partner Sites)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your commercial acumen and leadership experience, as these are key for the Retail Operations Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven sales and improved customer experiences in previous positions.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've tackled operational challenges. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
As a Retail Operations Manager, you'll need to demonstrate your strong commercial acumen. Brush up on key performance indicators (KPIs) relevant to retail operations, such as sales figures, stock turnover rates, and customer satisfaction scores. Be ready to discuss how you've used these metrics to drive performance in previous roles.
✨Showcase Your Leadership Skills
This role requires you to lead and develop Store Managers, so be prepared to share specific examples of how you've successfully coached teams in the past. Highlight your experience in fostering high standards and consistency across multiple locations, and how you’ve tackled challenges in team dynamics.
✨Customer Experience is Key
Exceptional customer service is at the heart of this role. Think of instances where you've improved customer experience in a retail setting. Discuss strategies you've implemented to enhance service standards and how they positively impacted sales and customer loyalty.
✨Be Ready for Operational Challenges
You’ll act as the key escalation point for operational issues, so prepare to discuss how you've handled unexpected challenges in the past. Whether it's stock management or compliance issues, have a few stories ready that showcase your problem-solving skills and ability to maintain brand standards under pressure.
