At a Glance
- Tasks: Lead a team to deliver exceptional customer service and enhance the shopping experience.
- Company: Join Morrisons, the UK's fifth largest supermarket with a rich history.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and generous colleague discounts.
- Other info: Opportunities for career growth with industry-leading training programmes.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience managing teams in retail or hospitality with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We're recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.
Reporting into the Store Manager, you will also:
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.
Our benefits package includes a generous bonus, an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
About you: Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About us: Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won't find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It's why our customers keep coming back for more.
The UK's 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It's challenging. It's fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They've been there and done that. It's how they know how to support our colleagues and help our customers so well.
Retail Customer Experience Leader employer: Job Search Place Limited
Morrisons is an exceptional employer that prioritises its colleagues and customers alike, fostering a supportive and performance-driven work culture. With a commitment to employee growth through industry-leading training programmes and a generous benefits package including competitive salaries, private healthcare, and family-friendly policies, we empower our team to excel in delivering outstanding customer service. Join us in making a meaningful impact in the retail sector while enjoying a vibrant workplace atmosphere in one of the UK's largest supermarket chains.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Experience Leader
✨Tip Number 1
Get to know the company culture! Before your interview, take a good look at Morrisons' values and how they treat their customers. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with customers and colleagues. Being able to demonstrate your problem-solving skills and adaptability will really impress the hiring managers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s like to work at Morrisons. They might share valuable insights that can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Morrisons family!
We think you need these skills to ace Retail Customer Experience Leader
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you put customers at the heart of everything you do, just like we do at Morrisons!
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or customer service. We love seeing how your background aligns with our values and the role of a Retail Customer Experience Leader.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us see how you can lead and empower your team effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Morrisons.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Inside Out
Before the interview, brush up on your customer service knowledge. Understand what exceptional service looks like at Morrisons and be ready to share examples from your past experiences where you’ve gone above and beyond for customers.
✨Showcase Your Leadership Skills
As a Retail Customer Experience Leader, you'll need to lead by example. Prepare to discuss your previous management experiences, focusing on how you've empowered your team and fostered a positive work environment. Think of specific instances where your leadership made a difference.
✨Be Ready to Discuss Feedback
Morrisons values listening to customer feedback. Come prepared with examples of how you've responded to feedback in the past, whether it was from customers or colleagues. Highlight your adaptability and willingness to make changes based on that feedback.
✨Understand the Business and Its Values
Familiarise yourself with Morrisons' history, values, and their approach to fresh food. This will not only show your interest in the company but also help you align your answers with their mission. Be ready to discuss how you can contribute to their success.
