At a Glance
- Tasks: Lead a dynamic team and drive sales in a busy retail environment.
- Company: Join a well-established store known for quality decorating materials.
- Benefits: Enjoy competitive salary, generous holiday, and great employee perks.
- Other info: Opportunities for training, career growth, and a supportive work culture.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Strong leadership and customer service skills; experience in retail is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Thetford
Working hours: 40 hours per week over 5 days, Monday to Friday with Saturday on a rota.
Salary: Competitive, with pension and company benefits.
Summary
We have an exciting opportunity for a knowledgeable and motivated Retail Branch Manager to lead the team at our busy branch in Thetford. Our store, located on the London Road Trade Park, has been serving the local community for over 12 years and is well known for being the first choice for decorating materials in the area. We stock an impressive range of trade and designer paints, wallpapers and all the decorating accessories and equipment our customers need for their projects. Our friendly and experienced team are always on hand to offer product advice. Store opening hours are Monday to Friday 7.00am - 5pm and Saturday 8am - 5pm.
Responsibilities
- Demonstrate management or supervisory experience in a similar or relevant role.
- Develop a team.
- Achieve sales targets and generate new business.
- Be enthusiastic and proactive about selling and inspire staff to achieve high levels of customer service.
- Understand our focus on customer service and other Brewers values.
- Positively represent the Company to a wide range of customers.
- Work on your own initiative.
- Knowledge of the local area would be beneficial.
Qualifications
- Excellent leadership skills with the ability to motivate and drive excellence.
- Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations.
- Previous experience in the Decorative Industry would be an advantage, though training will be given to the right candidate.
- Approachable, open and friendly personality - happy to help customers and colleagues.
- Enjoys working and supporting a team, while being reliable as an individual.
- Proven track record of achieving sales targets and generating new business.
- Keen to learn, develop skills, and progress within our industry.
- Willing to attend training to become a Fire Marshall.
Benefits
- Competitive salary.
- 33 days holiday, including an allowance for selected bank holidays, increasing with service.
- Free life assurance.
- 5% of salary employer contribution to the pension plan (subject to employee contributions).
- Stream, a money management app that gives you access to a percentage of your pay as you earn it.
- Employee Assistance Programme accessible to colleagues, partner/spouse and dependents.
- Virtual GP service for you and any dependent children to receive unlimited medical advice when needed.
- Medicash, an optional funded scheme for routine healthcare treatments.
- Brewers Colleague discounts for home improvements.
- Discounts and rewards with selected partners - major high street brands and supermarkets.
- Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme.
- Staff uniform and tax relief.
- Comprehensive Induction Programme and ongoing development.
- After a qualifying period, additional benefits such as profit related pay, enhanced maternity/paternity pay, and the option to use our Holiday Homes in Cornwall or the Lake District.
EEO Statement
We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process. We are committed to providing every candidate the opportunity and environment in which to succeed and will support any reasonable request where we can.
Retail Branch Manager employer: Job Search Place Limited
Brewers is an exceptional employer, offering a supportive and dynamic work environment for Retail Branch Managers in Thetford. With a strong focus on employee development, competitive benefits including a generous holiday allowance, pension contributions, and access to health services, we prioritise the well-being and growth of our team. Our commitment to customer service and community engagement makes this role not just a job, but a meaningful career opportunity in a thriving local business.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Branch Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Retail Branch Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
