At a Glance
- Tasks: Lead a vibrant restaurant team, ensuring exceptional dining experiences and operational excellence.
- Company: Join Meliá, a global hospitality brand with a supportive family culture.
- Benefits: Competitive salary, performance bonuses, hotel discounts, and 29 days' holiday.
- Other info: Diverse and inclusive workplace committed to personal and professional growth.
- Why this job: Elevate your career in a dynamic environment with global opportunities.
- Qualifications: 5+ years in senior restaurant leadership with strong team management skills.
The predicted salary is between 40000 - 50000 £ per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It's knowing that the world is yours - that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family.
Department: STK Restaurant
Location: London, UK
Reports to: General Manager / Assistant General Manager
Package: Competitive salary, performance bonus, plus service charge
What's in it for you?
- Competitive compensation package
- Service charge & performance related bonus
- Global career opportunities across 350+ hotels worldwide
- Hotel discounts for you, your friends & family
- Health medical cash plan
- Company pension scheme
- Loyalty rewards & refer a friend bonus
- 29 days' holiday including bank holidays
- Unlimited access to Meliá's global e learning platform
- Career development within an internationally recognised lifestyle hospitality brand
- High street savings through Perks at Work
- Meals on duty
Mission
As STK Senior Restaurant Manager, you will lead the daily operation of one of London's most vibrant dining destinations, ensuring exceptional lunch, dinner and event experiences that reflect the energy, style and sophistication of the STK brand. You will inspire, develop and lead a high performing team while delivering seamless service, maximising guest satisfaction and driving commercial success. Through strong leadership, operational excellence and a passion for hospitality, you will create memorable guest experiences that encourage loyalty, repeat business and continued growth.
Key Responsibilities
- Support the General Manager in the day to day operation and strategic development of STK Restaurant
- Lead and inspire the team to deliver exceptional guest experiences and operational excellence
- Manage restaurant lunch, dinner and event service to ensure smooth and efficient operations
- Work closely with the Sales & Events team to coordinate successful group bookings and private events
- Build strong guest relationships and ensure high levels of customer satisfaction across every service
- Handle guest feedback and resolve complaints professionally, efficiently and confidently
- Drive revenue growth through upselling techniques and proactive business generation
- Create a culture where every team member contributes to sales and guest engagement
- Conduct daily briefings, debriefings and regular management meetings
- Collaborate closely with the Head Chef to continuously improve service standards and team performance
- Support recruitment, onboarding, training and ongoing development of the restaurant team
- Ensure compliance with health & safety, security and company policies
- Monitor departmental performance using financial targets, KPIs and operational reporting
- Analyse revenue, labour and cost controls to support profitability without compromising standards
- Identify opportunities for operational improvement and implement effective solutions
- Maintain high presentation, service and brand standards throughout the restaurant
What we're looking for
- Minimum 5 years' experience in a senior restaurant leadership role within premium or lifestyle hospitality
- Strong background in high volume restaurant and event led operations
- Proven ability to lead, motivate and develop teams in a fast paced environment
- Excellent guest engagement and relationship building skills
- Commercially aware with strong financial and operational understanding
- Experience managing budgets, forecasting and cost control
- Excellent communication, leadership and interpersonal skills
- Highly organised with the ability to adapt quickly and problem solve effectively
- Passion for food, beverage, lifestyle hospitality and memorable guest experiences
- Confident decision maker with strong delegation and presentation skills
- Fluent in English; additional languages are highly valued
- Flexible approach to working hours in line with business demands
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and help build a responsible present and a sustainable future.
Restaurant Manager employer: Job Search Place Limited
Meliá offers an exceptional work environment for the STK Senior Restaurant Manager role in London, where you can thrive in a vibrant and dynamic setting. With a competitive compensation package, global career opportunities across over 350 hotels, and a strong commitment to employee development, Meliá fosters a culture of support and growth. Enjoy benefits such as hotel discounts, a health cash plan, and a generous holiday allowance while being part of a passionate family dedicated to delivering memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meet-ups. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've made a difference in previous roles. Remember, they want to see the real you!
✨Tip Number 3
Research the company! Before any interview, dive into Meliá's values and culture. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Meliá family. Don’t miss out on the chance to elevate your career with us!
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion for creating memorable guest experiences and how you’ve led teams to success in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Restaurant Manager position at STK. Highlight relevant skills and experiences that align with the job description, especially your leadership abilities and operational excellence.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also your ability to communicate effectively, which is key in a fast-paced restaurant environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at STK. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know the STK Brand Inside Out
Before your interview, dive deep into understanding the STK brand. Familiarise yourself with their unique dining experience, menu offerings, and overall vibe. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Senior Restaurant Manager, your ability to lead and inspire a team is crucial. Prepare examples from your past experiences where you successfully motivated your team, handled challenges, or improved service standards. Be ready to discuss how you can bring that same energy to STK.
✨Demonstrate Guest Engagement Expertise
Highlight your skills in building strong guest relationships. Think of specific instances where you turned a negative guest experience into a positive one. This will showcase your problem-solving abilities and commitment to exceptional service, which is key for this role.
✨Prepare for Operational Questions
Expect questions about managing budgets, forecasting, and cost control. Brush up on your financial acumen and be prepared to discuss how you've driven revenue growth in previous roles. Showing that you understand the business side of restaurant management will set you apart.
