At a Glance
- Tasks: Support social housing refurbishment projects and ensure residents have an exceptional experience.
- Company: Join a dynamic team at a growing refurbishment business in Wakefield.
- Benefits: Enjoy bonuses, 26 days holiday, private medical insurance, and more perks.
- Other info: Embrace a diverse workplace with opportunities for personal and professional growth.
- Why this job: Be the vital link between residents and project teams, making a real difference.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
A permanent, full-time position (40 hours) has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team. Working out of our Wakefield office within a wider delivery team and reporting to the Customer Care Manager, you will support the successful delivery of our social housing refurbishment projects.
As the key link between residents, the project team, and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. You will oversee the full customer journey, from pre-start visits and resident profiling through to day-to-day communication, complaint handling, and post-completion aftercare.
Your responsibilities will include maintaining accurate and up-to-date records on the CRM system, supporting project administration, and building positive working relationships with residents, leaseholders, and key stakeholders.
We are looking for an experienced Resident Liaison Officer who is organised, proactive, and confident in engaging with residents and stakeholders. You will have a proven track record of managing workloads across planned maintenance programmes and a good understanding of internal and external delivery programmes. Excellent communication skills, strong customer service, and administrative skills are essential. Additionally, you should be comfortable using Microsoft Office, and ideally have some experience with EasyBop systems.
Benefits:
- Bonus entitlement based on performance KPIs
- Holidays - 26 days
- Life Assurance
- Pension
- Private medical insurance
- Ability to purchase additional holiday
- Access to discount portal
- Cycle to Work scheme
- Lovell Way to EV
- Digital GP
- Employee assistance programme
- Sharesave scheme
Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.
Resident Liaison Officer - Refurbishment employer: Job Search Place Limited
Lovell is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture within the dynamic environment of our Wakefield office. As a Resident Liaison Officer, you will benefit from a comprehensive benefits package, including performance-based bonuses, private medical insurance, and access to a discount portal, all while playing a crucial role in enhancing the customer experience for residents during refurbishment projects. With a strong commitment to diversity and inclusion, Lovell fosters a collaborative atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Refurbishment
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Resident Liaison Officer.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and stakeholder engagement. We recommend using the STAR method to structure your answers, showcasing your experience in managing resident relationships effectively.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed workloads and maintained records in previous roles. This will demonstrate your proactive approach and ability to handle multiple tasks, which is key for this position.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Resident Liaison Officer - Refurbishment
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in customer service and any relevant projects you've worked on, especially in social housing refurbishment.
Showcase Your Communication Skills:Since this role is all about engaging with residents and stakeholders, emphasise your communication skills. Share examples of how you've successfully handled complaints or built relationships in previous roles.
Be Organised and Proactive:Demonstrate your organisational skills by outlining how you manage workloads and keep track of records. Mention any tools or systems you’ve used, like CRM software, to show you're ready to hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key aspects of the job, such as managing resident communications and overseeing customer journeys. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is crucial. Prepare examples from your past experiences where you've successfully engaged with residents or stakeholders. Be ready to discuss how you handle complaints and ensure a positive experience for everyone involved.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple tasks effectively. Bring examples of how you've organised workloads in previous roles, especially in relation to planned maintenance programmes. This will reassure the interviewers that you can handle the demands of the position.
✨Familiarise Yourself with Relevant Tools
If you have experience with Microsoft Office and EasyBop systems, be sure to mention it. If not, take some time to learn the basics of these tools before your interview. Showing that you're tech-savvy and willing to learn will give you an edge over other candidates.
