At a Glance
- Tasks: Engage with residents, provide updates, and ensure smooth communication during infrastructure projects.
- Company: Join a dynamic team at United Infrastructure, focused on impactful community projects.
- Benefits: Opportunities for personal growth, professional development, and a supportive work environment.
- Other info: Fast-paced, diverse environment with a commitment to inclusivity and support.
- Why this job: Make a real difference in people's lives while developing your career in property services.
- Qualifications: Experience in community engagement and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About United Infrastructure
United Infrastructure is a dynamic and rapidly expanding business focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Equal Opportunities
At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.
Job Description
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.
- Ensure residents are aware of the works processes and communicate updates/changes accordingly.
- Coordinate handover of keys to site teams.
- Provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
Qualifications
- Experience in a contractor or client side resident liaison/community engagement role, preferably within planned or reactive maintenance or asset management.
- Excellent communicator with the confidence to manage sometimes difficult situations.
- Resilient under pressure, respecting discretion and respect in a public facing role.
What We Offer
We invest in our people and firmly believe that our workforce is our most valuable asset. We provide opportunities for personal and professional development in a fast paced, diverse and ambitious environment.
Application Process
United Infrastructure operates a direct sourcing model and does not accept speculative CVs from recruitment agencies. Any CVs submitted without prior agreement will be considered a gift and the candidate will be deemed to have been introduced directly. No fees will be payable in these circumstances.
Resident Liaison Officer employer: Job Search Place Limited
At United Infrastructure, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. As a Resident Liaison Officer, you will not only play a crucial role in enhancing community relations but also benefit from extensive personal and professional development opportunities in a dynamic environment. Our commitment to employee growth, coupled with our focus on delivering impactful infrastructure projects, makes us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Resident Liaison Officer role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching United Infrastructure and understanding their projects. Show us that you’re genuinely interested in what we do and how you can contribute to our mission of delivering critical infrastructure solutions.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with residents and manage expectations. Role-play difficult scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team at United Infrastructure.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Resident Liaison Officer role. Highlight your experience in community engagement and any relevant skills that match the job description. We want to see how you can make a genuine difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Remember, we love seeing enthusiasm and a personal touch!
Showcase Your Communication Skills:As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively managed difficult situations or engaged with communities. We want to know how you handle real-life scenarios!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything nice and organised on our end!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand United Infrastructure's mission and values. Familiarise yourself with their projects and how they engage with residents. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively managed difficult situations or communicated complex information to residents. Be ready to demonstrate your ability to engage with people from diverse backgrounds.
✨Be Resilient and Adaptable
Expect questions about how you handle pressure and adapt to changing circumstances. Think of specific instances where you've had to remain calm and professional in challenging situations. This will highlight your resilience and suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, ongoing projects, or how they measure success in the Resident Liaison role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
