At a Glance
- Tasks: Manage hotel reservations and provide top-notch guest service while maximising revenue.
- Company: Join a leading hotel brand known for its exceptional service and inclusive culture.
- Benefits: Enjoy competitive pay, global discounts, free meals, and 28 days holiday.
- Other info: Opportunities for learning, team events, and employee recognition await you!
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: 2 years in a reservations role with strong communication and attention to detail.
The predicted salary is between 22000 - 26000 £ per year.
The Reservations Agent is responsible for managing hotel reservations efficiently while providing exceptional guest service, maximising revenue opportunities, and maintaining Marriott brand standards. Serves as the first point of contact for guests booking rooms through phone, email, web, or travel agents.
Key Responsibilities
- Receive, process, and confirm reservations accurately via phone, email, and web portals.
- Provide accurate room availability, rates, and policies to potential guests.
- Handle group, corporate, and leisure bookings according to hotel brand procedures.
- Record special requests and VIP preferences in the system.
- Ensure reservations are updated in real‑time to avoid overbooking or errors.
- Promote room types, packages, and special offers to maximise revenue.
- Suggest upsells and cross‑sell hotel services (F&B, spa, events).
- Monitor room inventory, rate codes, and availability to support revenue strategies.
- Communicate changes in rates, promotions, or packages to guests and internal departments.
- Provide courteous, accurate, and professional assistance to all guests and travel agents.
- Respond promptly to inquiries, requests, and complaints.
- Handle cancellations, modifications, and no‑shows following hotel and Marriott policy.
- Maintain accurate records using Opera PMS, MARSHA, or other hotel systems.
- Update reservations, guest profiles, and loyalty program information.
- Prepare daily, weekly, or monthly reservation reports as required.
About You
- Proven track record of a minimum of 2 years in a Reservations agent role in hotel.
- Proficiency of Online Travel Agency (OTA) extranets, GDS (Global Distribution Systems), and MARSHA/Opera or similar reservations system.
- Professional, friendly, and solution‑focused in interactions.
- Clear, polite, and professional verbal and written communication.
- Active listening and empathy toward guest and client concerns.
- Ability to coordinate effectively with internal departments.
- Strong attention to detail and accuracy in data entry and reservation documentation.
- Passion for delivering exceptional guest service and personalised experiences.
Benefits
- Competitive salary
- Discounts on hotel rooms and food and beverage worldwide
- Learning and development opportunities
- Recommend a friend bonus
- Wage stream financial wellbeing program
- Recognition programs
- Wellbeing programs
- Free meals whilst on duty
- Employee assistance programme
- 28 days paid holiday per year (inclusive of bank holidays)
- Team building events
- Monthly Employee Appreciation Lunch
- Paid birthday off
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).
Reservations Agent employer: Job Search Place Limited
As a Reservations Agent at Marriott, you will thrive in a dynamic and supportive work environment that prioritises exceptional guest service and employee well-being. With competitive salaries, extensive learning and development opportunities, and unique benefits such as discounts on hotel stays and meals, Marriott fosters a culture of appreciation and growth. Join a team that values your contributions and offers a rewarding career path in the heart of the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company inside out! Research Marriott's values, culture, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the brand.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll be the first point of contact for guests. Role-play with a friend or family member to nail down your phone and email etiquette.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experience where you turned a guest's complaint into a positive outcome. This will highlight your ability to provide exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at StudySmarter and ready to make an impact!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience as a Reservations Agent. We want to see how you've managed bookings, handled guest inquiries, and maximised revenue opportunities in your past roles.
Be Clear and Professional:Since communication is key in this role, ensure your written application is clear, polite, and professional. Use proper grammar and spelling to reflect the high standards we uphold at StudySmarter.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific skills like your proficiency with reservation systems and your passion for guest service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with the hotel’s reservation systems like Opera PMS and MARSHA. Be ready to discuss your experience with these tools, as well as any Online Travel Agency (OTA) extranets you've used. This shows you’re not just a fit for the role but also that you can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional guest service in previous roles. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your ability to handle inquiries and complaints professionally, which is crucial for a Reservations Agent.
✨Be Ready to Upsell
Understand the different room types, packages, and services your potential employer offers. During the interview, be prepared to suggest how you would promote these to guests. This not only shows your knowledge but also your enthusiasm for maximising revenue opportunities.
✨Attention to Detail is Key
Highlight your strong attention to detail by discussing how you ensure accuracy in reservations and data entry. You might want to share a story where your meticulousness prevented an overbooking or error. This will reassure them that you can maintain high standards in line with Marriott's brand expectations.
