At a Glance
- Tasks: Handle reservations and ensure guests have an unforgettable experience from the start.
- Company: Join the award-winning Fife Arms, a unique hotel in the stunning Cairngorms National Park.
- Benefits: Enjoy 30 days holiday, TRONC, free meals, and generous staff discounts.
- Other info: Opportunities for career development and vibrant social events await you.
- Why this job: Be part of a creative team delivering exceptional service in a luxury environment.
- Qualifications: Experience in luxury hospitality and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Join the Award-Winning Fife Arms as a Reservationist. The Fife Arms is a one‑of‑a‑kind hotel nestled in the heart of Braemar, within the stunning Cairngorms National Park. We are currently seeking a passionate and experienced Reservationist to join our award‑winning team.
About the Role
As a Reservationist at The Fife Arms, you will play a key role in delivering an exceptional guest experience from the moment of enquiry. With a flair for hospitality and a sharp eye for detail, you'll be the first point of contact for many of our guests—ensuring their journey with us begins seamlessly and memorably.
Your Responsibilities
- Handling hotel room and restaurant reservation enquiries with professionalism and efficiency.
- Converting enquiries into bookings to maximise room and overall revenue.
- Collaborating closely with our Ghillie (Concierge) team to enhance guest experiences and drive internal sales.
- Meeting or exceeding room revenue and performance targets, including LQA Mystery Shopping call goals.
- Ensuring accuracy and attention to detail in all reservation data and guest profiles.
- Responding to all enquiries promptly—ideally within the same day, and no later than 24 hours.
- Conducting thorough pre‑arrival checks in line with operating procedures.
- Maintaining up‑to‑date knowledge of room categories, hotel services, experiences, and F&B offerings.
- Ensuring clear and seamless communication between the Reservations and Front Office teams.
About You
- Previous experience in a similar luxury hospitality environment, with LQA/Forbes is an advantage.
- Familiarity with Opera Cloud (preferred).
- Excellent communication and organisational skills.
- A proactive, detail‑oriented approach and the ability to work under pressure.
- A natural passion for delivering exceptional guest service.
- A willingness to learn and grow within a creative and ambitious team.
What We Offer
- 30 days holiday per year
- TRONC and service charge of approximately £3,500 per annum
- A complimentary guest experience for you and a guest, annually
- Enhanced pension scheme
- Free meals and drinks while on shift
- Generous staff discounts across all Artfarm properties
- Vibrant sports and social events through our local committees
- Life Assurance and health benefits including a health cash plan
- Access to our Employee Assistance Programme
- Tailored career development opportunities based on your goals and aspirations
About The Fife Arms & Artfarm
The Fife Arms is operated by Artfarm, a pioneering independent hospitality group founded by Iwan and Manuela Wirth. Artfarm is known for transforming unique locations into unforgettable experiences that celebrate art, culture, and community. Alongside the Fife Arms, our portfolio includes various restaurants and hotels across different locations. Ready to be part of something extraordinary? Apply today and begin your journey with the Fife Arms!
Reservationist employer: Job Search Place Limited
The Fife Arms is an exceptional employer, recognised as the Hospitality Employer of the Year for 2024 and 2025, offering a vibrant work culture that celebrates creativity and community. Employees enjoy generous benefits including 30 days of holiday, a service charge, complimentary guest experiences, and tailored career development opportunities, all set against the stunning backdrop of Braemar in the Cairngorms National Park. Join our award-winning team and be part of a unique hospitality experience that values passion, detail, and exceptional guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist
✨Tip Number 1
Get to know the Fife Arms inside out! Familiarise yourself with their services, room categories, and unique offerings. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Reservationist, you'll be the first point of contact for guests. Try role-playing with friends or family to nail down how to handle enquiries and convert them into bookings.
✨Tip Number 3
Don’t just apply—engage! Reach out on social media or through professional networks to connect with current employees. This can give you insider tips and show your genuine interest in joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Fife Arms family right from the start!
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for hospitality shine through! We want to see that you’re genuinely excited about creating memorable experiences for our guests.
Be Detail-Oriented:As a Reservationist, attention to detail is key. Make sure your application is free from typos and clearly structured. This shows us you can handle the precision needed in this role!
Highlight Relevant Experience:If you've worked in luxury hospitality before, don’t hold back! Share specific examples of how you’ve excelled in similar roles. We love to see how your past experiences can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Fife Arms!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Fife Arms and its unique offerings. Research their room categories, dining options, and any special experiences they provide. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservationist, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've handled guest enquiries or resolved issues in the past. This will demonstrate your ability to connect with guests effectively.
✨Emphasise Attention to Detail
Highlight your attention to detail by discussing specific instances where it made a difference in your previous roles. Whether it’s ensuring accurate reservation data or conducting thorough pre-arrival checks, showing that you can maintain high standards will resonate well with the interviewers.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview, as they may want to see how you handle reservations or guest interactions. Practise responding to common guest enquiries and think about how you would convert those into bookings. This will help you shine in the practical aspects of the role.
