At a Glance
- Tasks: Provide exceptional guest service and manage reservations with professionalism.
- Company: Join the award-winning Lanesborough Hotel, a luxury icon in London.
- Benefits: Enjoy competitive pay, wellness perks, and discounts at local retailers.
- Other info: Opportunities for career growth and participation in fun social events.
- Why this job: Be part of a prestigious team and create memorable experiences for guests.
- Qualifications: Experience in luxury hospitality and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We have an exceptional opportunity to join our Sales & Marketing Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room, and the magnificent Lanesborough Club & Spa.
As a Reservations Agent, you will provide an exceptional guest service experience dealing with requests and queries in a professional and efficient manner. You will be responsible for taking and managing reservations via email, telephone, and other methods of communication. You will be an excellent communicator, with an eye for detail, and take a hands-on approach to your role. You will be a great team player with a real passion for exceptional customer service to ensure a memorable experience for our guests. As Reservations Agent, you will handle all room and restaurant enquiries and complaints in a courteous and effective manner, following through to ensure all issues are rectified to the guest's full satisfaction.
Key Requirements:
- Previous experience within Front Office in a 4 or 5 establishment is essential; experience in the luxury London market would be preferred.
- Previous experience in reservation would be preferred.
- Excellent command of the English language; a second language would be preferred.
- Immaculate grooming standards.
- Show drive for excellent customer service.
- Ability to work on own initiative is essential.
- Be available and flexible on different shift patterns.
- Knowledge of Opera system would be preferred.
In return:
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing: Season ticket loan, Enhanced Pension Scheme, Life Insurance, Complimentary dry cleaning, Safety shoes, Retail discounts around Victoria, Westminster, Whitehall and the Northbank area.
- Health & Wellness: Complimentary meals on duty, Cycle to Work scheme, Flu vaccinations, Discounted chiropodist and massage treatments.
- Social and sports activities, EAP - Employee Assistance Programme.
- Career Growth & Personal Development: Internal transfer and promotion opportunities, Cross departmental exposure, Partnered with industry leading training providers, Internal learning gateway, Free access to e-learning platform offering job specific training and personal growth courses, Subsidised professional qualifications and certified training programmes, Financial incentives for bringing talents to The Lanesborough via 'Recommend A Friend' scheme.
- Recognition & Social Initiatives: Award programmes throughout the year with generous prizes, Long service awards, Preferential room rate at The Lanesborough for you and your family, 50% discount on F&B and Club & Spa treatments, Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.), Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.), Retirement parties.
Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reservation Agent employer: Job Search Place Limited
At The Lanesborough, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values each team member's contributions. Located in the heart of London, our luxury hotel provides numerous employee benefits, including career growth opportunities, comprehensive wellness programmes, and a supportive environment that celebrates personal milestones. Join us to be part of a legendary tradition of hospitality while enjoying unique perks like discounted stays and social events.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Get to know the company! Research The Lanesborough and its unique offerings. When you walk into that interview, show us you’re not just another candidate but someone who genuinely appreciates what we do.
✨Tip Number 2
Practice your communication skills. As a Reservations Agent, you’ll need to be spot on with your words. Try role-playing common scenarios with a friend to boost your confidence and polish your responses.
✨Tip Number 3
Show off your customer service passion! Share stories from your past experiences where you went above and beyond for a guest. We love hearing about those moments that made a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at The Lanesborough.
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to customise your application for the Reservations Agent role. Highlight your relevant experience in luxury settings and how it aligns with our commitment to exceptional customer service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Lanesborough.
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research The Lanesborough. Familiarise yourself with its history, services, and unique offerings. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Reservations Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your communication skills and how you handle difficult situations with grace.
✨Dress to Impress
Given the luxury nature of The Lanesborough, your grooming and attire should reflect that. Opt for smart, professional clothing that aligns with the hotel's elegant image. First impressions matter, so make sure you look polished and presentable.
✨Prepare for Role-Specific Questions
Anticipate questions related to reservations and front office operations. Brush up on your knowledge of reservation systems like Opera, and be ready to discuss how you would manage various guest requests and complaints effectively.
