At a Glance
- Tasks: Manage housing repairs and ensure timely, quality service for tenants.
- Company: Sandwell Council, dedicated to improving community living standards.
- Benefits: Competitive salary, generous holidays, and ongoing training opportunities.
- Other info: Join a supportive team focused on customer satisfaction and continuous improvement.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in housing repairs and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sandwell Council is seeking a proactive and customer focused Repairs Officer to join our Asset Management & Improvement service. In this role, you manage a team of operatives to help ensure the effective delivery of responsive repairs and maintenance across our housing stock, supporting safe, well maintained homes and excellent service for our tenants.
Key Responsibilities
- Manage and coordinate day to day housing repairs, ensuring works are completed to Sandwell MBC standards, specifications, and agreed timescales.
- Diagnose reported repairs, assess priorities, and raise accurate work orders for operatives and contractors.
- Carry out property inspections for responsive repairs, voids, disrepair cases, and compliance related issues, providing clear recommendations and follow up actions.
- Monitor progress of repairs, ensuring quality, value for money, and a strong "right first time" approach.
- Liaise with tenants, contractors, and internal teams to resolve issues, provide updates, and maintain high levels of customer satisfaction.
- Support void property turnaround by identifying required works and ensuring timely completion to re letting standards.
- Maintain accurate records using council systems and handheld technology, ensuring all data is up to date and compliant.
- Ensure all works adhere to health and safety, safeguarding, and regulatory requirements, reporting any concerns promptly.
- Contribute to continuous improvement by identifying service issues, recommending solutions, and supporting operational development.
- Manage resources responsibly, ensuring efficient use of budgets, materials, and contractor time.
About You
- Experience in housing repairs, property maintenance, or a related operational role.
- Strong diagnostic and problem solving skills, with the ability to assess repair needs and determine appropriate actions.
- Excellent communication and customer service skills, with a professional and empathetic approach.
- Confident managing a varied workload, working independently, and making informed decisions.
- Good understanding of health and safety, safeguarding, and compliance within a housing environment.
- Competent using mobile technology and digital systems to record work and access job information.
- A full UK driving licence is essential.
- Relevant technical knowledge or qualifications in property maintenance, building, or a related field are desirable.
Why Join Us
As a Repairs Officer, you will play a vital role in improving the quality, safety, and comfort of homes across Sandwell. You'll be part of a supportive team committed to delivering a reliable, customer focused repairs service that makes a real difference to residents' lives.
Benefits
- Competitive salary and pension scheme
- Generous holiday entitlement
- Ongoing training and development opportunities
- Employee benefits and wellbeing initiatives
Repairs Officer employer: Job Search Place Limited
Sandwell Council is an excellent employer for those seeking a meaningful career in housing repairs and maintenance. With a strong commitment to employee development, competitive salaries, and a supportive work culture, you will have the opportunity to make a real impact on the lives of residents while enjoying generous benefits and ongoing training. Join us in creating safe and well-maintained homes in a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and repairs sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to repairs and maintenance. Think about your past experiences and how they relate to the role of a Repairs Officer – we want to hear your success stories!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you diagnosed issues and implemented effective solutions. This is key for a role that focuses on customer satisfaction and quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Sandwell Council.
We think you need these skills to ace Repairs Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing repairs and property maintenance. We want to see how your skills match the role of Repairs Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved repair issues in the past. We love a proactive approach, so let us know how you’ve tackled challenges and ensured customer satisfaction!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see your qualifications and experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and property maintenance. Familiarise yourself with common issues tenants face and how to resolve them. This will show that you're proactive and ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
Since this role involves liaising with tenants and contractors, practice articulating your thoughts clearly and empathetically. Think of examples where you've successfully resolved issues or improved customer satisfaction in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've diagnosed problems and implemented effective solutions. Highlight your ability to assess priorities and make informed decisions, as this is crucial for managing a varied workload.
✨Familiarise Yourself with Compliance
Understand the health and safety regulations and compliance requirements relevant to housing repairs. Be ready to discuss how you ensure that all works adhere to these standards, as this will be key to maintaining safe and well-maintained homes.
