At a Glance
- Tasks: Lead a team to manage housing repairs and ensure tenant satisfaction.
- Company: Sandwell Council, dedicated to improving community living standards.
- Benefits: Competitive salary, generous holidays, and ongoing training opportunities.
- Other info: Join a supportive team focused on continuous improvement and customer service.
- Why this job: Make a real difference in residents' lives by ensuring safe and comfortable homes.
- Qualifications: Experience in housing repairs and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Sandwell Council is seeking a proactive and customer focused Repairs Officer to join our Asset Management & Improvement service. In this role, you manage a team of operatives to help ensure the effective delivery of responsive repairs and maintenance across our housing stock, supporting safe, well maintained homes and excellent service for our tenants.
Key Responsibilities
- Manage and coordinate day to day housing repairs, ensuring works are completed to Sandwell MBC standards, specifications, and agreed timescales.
- Diagnose reported repairs, assess priorities, and raise accurate work orders for operatives and contractors.
- Carry out property inspections for responsive repairs, voids, disrepair cases, and compliance related issues, providing clear recommendations and follow up actions.
- Monitor progress of repairs, ensuring quality, value for money, and a strong "right first time" approach.
- Liaise with tenants, contractors, and internal teams to resolve issues, provide updates, and maintain high levels of customer satisfaction.
- Support void property turnaround by identifying required works and ensuring timely completion to re letting standards.
- Maintain accurate records using council systems and handheld technology, ensuring all data is up to date and compliant.
- Ensure all works adhere to health and safety, safeguarding, and regulatory requirements, reporting any concerns promptly.
- Contribute to continuous improvement by identifying service issues, recommending solutions, and supporting operational development.
- Manage resources responsibly, ensuring efficient use of budgets, materials, and contractor time.
About You
- Experience in housing repairs, property maintenance, or a related operational role.
- Strong diagnostic and problem solving skills, with the ability to assess repair needs and determine appropriate actions.
- Excellent communication and customer service skills, with a professional and empathetic approach.
- Confident managing a varied workload, working independently, and making informed decisions.
- Good understanding of health and safety, safeguarding, and compliance within a housing environment.
- Competent using mobile technology and digital systems to record work and access job information.
- A full UK driving licence is essential.
- Relevant technical knowledge or qualifications in property maintenance, building, or a related field are desirable.
Why Join Us
As a Repairs Officer, you will play a vital role in improving the quality, safety, and comfort of homes across Sandwell. You'll be part of a supportive team committed to delivering a reliable, customer focused repairs service that makes a real difference to residents' lives.
Benefits
- Competitive salary and pension scheme
- Generous holiday entitlement
- Ongoing training and development opportunities
- Employee benefits and wellbeing initiatives
Repairs Lead – Housing Assets & Maintenance employer: Job Search Place Limited
Sandwell Council is an excellent employer for those seeking a meaningful career in housing asset management. With a strong commitment to employee development, competitive salaries, and a supportive work culture, you will have the opportunity to make a real impact on the lives of residents while enjoying generous benefits and ongoing training. Join us in creating safe and well-maintained homes in a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Lead – Housing Assets & Maintenance
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and maintenance sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sandwell Council and their values. Show us that you understand their commitment to customer service and how you can contribute to maintaining high standards in housing repairs.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've diagnosed and resolved repair issues in the past. We want to see your thought process and how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Sandwell Council.
We think you need these skills to ace Repairs Lead – Housing Assets & Maintenance
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing repairs and property maintenance. We want to see how your skills match the role of Repairs Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved repair issues in the past. We love candidates who can demonstrate their strong diagnostic skills and a proactive approach to problem-solving, so share those success stories!
Communicate Clearly:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to mention any experience you have liaising with tenants or contractors. We’re looking for someone who can keep everyone in the loop!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly, and you’ll find all the details you need about the role there too. Let’s get your application rolling!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and property maintenance. Familiarise yourself with common issues, diagnostic techniques, and the standards expected by Sandwell Council. This will help you answer questions confidently and show that you're the right fit for the role.
✨Showcase Your Communication Skills
As a Repairs Officer, you'll need to liaise with tenants and contractors regularly. Prepare examples of how you've effectively communicated in past roles, especially in resolving issues or providing updates. This will demonstrate your customer service skills and ability to maintain high satisfaction levels.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, like prioritising urgent repairs or managing a team. Think through potential scenarios beforehand and outline your thought process. This will show your problem-solving skills and your ability to make informed decisions under pressure.
✨Highlight Your Tech Savvy
Since the role involves using mobile technology and digital systems, be prepared to discuss your experience with these tools. Share examples of how you've used technology to improve efficiency or record work accurately. This will reassure them that you can adapt to their systems quickly.
