At a Glance
- Tasks: Coordinate international shipments and provide top-notch customer service.
- Company: Established logistics company near Renfrew with a supportive team.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Join a dynamic team and make a difference in global logistics.
- Qualifications: Experience in export logistics or customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Allstaff Logistics Division are delighted to bring to the market the role of Export Logistics & Customer Service Executive for a well-established company based near Renfrew. Due to the location, it is advantageous to drive with own transport. The hours are Monday to Thursday 8.30 am - 5 pm and Friday 8.30 am to 4 pm (45 min lunch).
Key Responsibilities – Export Logistics
- Coordinate international shipments via air, sea, and road freight
- Prepare and process export documentation including:
- Commercial invoices
- Packing lists
- Bills of lading
- Export declarations
- Certificates of origin
- Liaise with freight forwarders, customs brokers, shipping agents, and carriers
- Track shipments and provide regular delivery updates
- Ensure compliance with export regulations and customs requirements
- Resolve shipping delays, customs issues, and transportation queries
- Maintain accurate shipment and logistics records
- Coordinate with warehouse teams to ensure timely dispatch of goods
Customer Service & Sales Support
- Act as the primary point of contact for customer enquiries
- Process customer orders accurately and efficiently
- Provide order status updates and delivery information
- Support the sales team with quotations, order processing, and account administration
- Handle customer complaints and resolve issues professionally
- Build and maintain strong customer relationships
- Assist with returns, credit requests, and after sales support
- Maintain customer records within ERP/CRM systems
Required Skills & Experience
- Experience in export logistics, customer service, or sales support
- Minimum 24 months' experience within export logistics, customer service, or sales support
- Knowledge of international shipping procedures and Incoterms
- Familiarity with export documentation and customs processes
- Strong communication and organisational skills
- Excellent attention to detail and problem solving ability
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office and ERP/CRM systems
- Customer focused and commercially aware
Desirable Skills
- Familiarity with courier platforms such as DHL, UPS, Royal Mail, or FedEx
- Understanding of international cosmetic shipping restrictions
Export Logistics & Customer Service Executive in Renfrew employer: Job Search Place Limited
Join a well-established company near Renfrew as an Export Logistics & Customer Service Executive, where you will thrive in a supportive work culture that values employee growth and development. With a focus on teamwork and customer satisfaction, this role offers competitive hours and the opportunity to engage with international logistics while building strong relationships with clients. Enjoy the unique advantage of working in a dynamic environment that encourages innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Export Logistics & Customer Service Executive in Renfrew
✨Tip Number 1
Network like a pro! Reach out to people in the export logistics and customer service sectors. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its logistics processes. Be ready to discuss your experience with export documentation and how you’ve handled customer queries in the past. Show them you know your stuff!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Export Logistics & Customer Service Executive role. We’re all about making connections and helping you find the right fit!
We think you need these skills to ace Export Logistics & Customer Service Executive in Renfrew
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Export Logistics & Customer Service Executive role. Highlight your experience in export logistics and customer service, and don’t forget to mention any relevant skills like knowledge of international shipping procedures and familiarity with export documentation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the key responsibilities, like coordinating shipments or handling customer enquiries, and show us your passion for the industry.
Show Off Your Attention to Detail:In logistics, attention to detail is crucial. When filling out your application, double-check for any typos or errors. We want to see that you can maintain accurate records and ensure compliance with regulations right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll be able to keep track of your application status easily. Don’t miss out on this opportunity!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of export logistics and international shipping procedures. Familiarise yourself with key terms like Incoterms and the specific documentation required for exports. This will show that you're not just interested in the role, but that you understand it too!
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've handled customer enquiries or resolved complaints in the past. Highlight your ability to build strong relationships and maintain a customer-focused approach.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like dealing with shipping delays or customs issues. Think about how you would handle these scenarios and be prepared to discuss your problem-solving strategies. This will demonstrate your ability to think on your feet!
✨Be Organised and Detail-Oriented
Given the nature of the job, it's crucial to show that you can manage multiple priorities and pay attention to detail. Bring examples of how you've successfully organised tasks or maintained accurate records in previous roles. This will reassure them that you can handle the fast-paced environment.
