Customer Service Representative in Redruth

Location: WMFTS - UK - Cardrew Industrial Estate

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Job Summary

We are seeking a talented and motivated Customer Service Representative to join our dynamic team.

Key Responsibilities

• To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.
• To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers specific requirements.
• To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.
• Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
• Ensure that all documentation is completed as required and in a timely way.
• Complete allocated administration tasks accurately and on-time following agreed procedures and processes.
• Complete customer and supplier systems with accurate and timely information.
• Input accurate information into company ERP system AX.
• Actively report EHS issues and near misses.
• Support and promote '5S' activities within the office.
• Define and produce Standard Operating Procedures (SOPs) that support business continuity.
• Participate and contribute to SDT team meetings.

Skills / Experience

Essential

• Previous experience of working in a Customer Service team.
• GCSE level Maths and English (or equivalent).
• Excellent IT skills, particularly Microsoft Excel and Word.
• High level of accuracy and effective time management.
• Resilience and ability to work under pressure.
• Excellent communication skills with the ability to communicate effectively across a diverse range of people.
• Highly motivated with a focus on solutions and continuous improvement.

Desirable

• Exposure to lean manufacturing, ideally at Yellow Belt level or above, and the associated tools/processes.
• Experience of export regulations and documentation.

Benefits

• A competitive salary.
• Flexible working arrangements.
• A generous holiday allowance.
• Three days' paid volunteering leave.
• Additional support and benefits through our Everyone is Included Group Inclusion Plan.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:

• Gender-neutral parental leave.
• 15 days of extra paid caregiver leave.
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse.
• Menopause-friendly workplace principles and more.

We are also a Disability Confident and Committed Employer. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know.