At a Glance
- Tasks: Manage customer orders and ensure top-notch service in a dynamic team.
- Company: Join a forward-thinking company that values inclusivity and teamwork.
- Benefits: Competitive pay, flexible hours, generous holiday, and paid volunteering leave.
- Other info: Great opportunities for growth in a supportive environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 29 - 32 £ per hour.
Location: WMFTS - UK - Cardrew Industrial Estate
Salary: £14.47-£16.08/hour
Job Summary: We are seeking a talented and motivated Customer Service Representative to join our dynamic team.
Responsibilities:
- To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.
- To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers' specific requirements.
- To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.
- Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
- Ensure that all documentation is completed as required and in a timely way.
- Complete allocated administration tasks accurately and on time following agreed procedures and processes.
- Complete customer and supplier systems with accurate and timely information.
- Input accurate information into the company ERP system AX.
- Actively report EHS issues and near misses.
- Support and promote 5S activities within the office.
- Define and produce Standard Operating Procedures (SOPs) that support business continuity.
- Participate and contribute to SDT meetings.
Skills and Experience:
- Active and supportive member of the Customer Service Team.
- Support new team members through initial training where requested.
- Maintain high levels of accuracy and timeliness in your work.
Person Specification - Previous Experience:
- Previous experience of working in a Customer Service Team - essential.
- Exposure to Lean manufacturing experience, ideally yellow Belt or above - desirable.
- Experience with exporting regulations and documentation - desirable.
- Previous use of Lean Processes - desirable.
Person Specification - Personal Attributes:
- Resilient and able to work in a high pressure work environment - essential.
- Excellent communication skills with the ability to communicate effectively across a diverse group of people - essential.
- Highly motivated with a focus on solutions and continuous improvements - essential.
Qualifications:
- GCSE level Maths and English (or equivalent) - essential.
- IT skills - Excel and Word programmes - essential.
Benefits:
- A competitive salary.
- Flexible working arrangements.
- A generous holiday allowance.
- Three days' paid volunteering leave.
- Additional support and benefits through the Everyone Is Included Group Inclusion Plan.
Equal Opportunity Employer: We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.
Customer Service Representative - 12 month Fixed Term, in Redruth employer: Job Search Place Limited
Join our vibrant team at WMFTS, where we prioritise a collaborative work culture and offer a competitive salary alongside flexible working arrangements. With generous holiday allowances and opportunities for personal growth through training and volunteering, we are dedicated to fostering an inclusive environment that empowers every employee to thrive in their role as a Customer Service Representative.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - 12 month Fixed Term, in Redruth
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and friendly. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a tough situation into a positive outcome. This will demonstrate your resilience and focus on solutions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative - 12 month Fixed Term, in Redruth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your ability to connect with people. Use clear and concise language in your application, and maybe even share a brief example of how you've effectively communicated in a past role.
Be Accurate and Timely:Attention to detail is crucial, so ensure your application is free from typos and errors. Submit your application on time through our website, as we value punctuality and precision in all aspects of our work!
Express Your Motivation:Let us know why you're excited about this opportunity! Share your passion for customer service and how you aim to contribute to our team's success. We love seeing candidates who are motivated and ready to make a difference!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss your previous experiences. Think about specific situations where you provided excellent service or resolved a difficult issue, as this will show your ability to handle the role.
✨Familiarise Yourself with Lean Processes
Since they value Lean manufacturing experience, it’s a good idea to understand the basics of Lean principles. Be prepared to talk about any relevant experience you have, even if it's just a basic understanding of how these processes improve efficiency.
✨Show Off Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've effectively communicated with diverse groups in the past.
✨Demonstrate Your Problem-Solving Skills
They’re looking for someone highly motivated with a focus on solutions. Think of times when you faced challenges in a customer service setting and how you overcame them. This will highlight your resilience and ability to thrive under pressure.
