At a Glance
- Tasks: Deliver outstanding customer service and manage the customer journey from start to finish.
- Company: Join a supportive team at a leading company in Redditch.
- Benefits: Competitive salary of £28,000 and opportunities for career growth.
- Other info: Collaborative culture that values integrity and customer satisfaction.
- Why this job: Make a real impact in a fast-paced, customer-driven environment.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Customer Services Advisor Redditch office based £28,000 per annum
Are you passionate about delivering outstanding customer service and ensuring every client has a smooth, positive experience from start to finish? We're looking for a proactive and organised Customer Services Advisor to join our friendly team at our Head Office in Redditch. In this vital role, you'll be responsible for managing the customer journey from installation through to completion - ensuring every step runs efficiently, professionally, and with a personal touch.
Key Duties (Responsibilities)
- Provide excellent customer service with empathy and professionalism
- Act as the customer's main contact throughout their installation journey
- Make daily outbound calls to customers and installers, proactively addressing issues and keeping everyone informed
- Liaise with project managers to resolve queries and maintain progress
- Accurately record all communications and updates in our CRM system
- Track installation and complaint resolution progress to ensure timely completion
- Work towards achieving team and individual KPIs
- Collect outstanding balances from customers once work is complete
- Support the wider customer service team to ensure swift and effective complaint resolution
- Maintain accurate trackers, reports, and system updates for full visibility
- Communicate clearly via phone, email, and letters with internal and external stakeholders
- Provide cover for colleagues as needed to maintain exceptional service standards
- Uphold the company's professional image at all times
Qualifications
- Proven experience in customer engagement or service roles
- A genuinely customer-focused mindset with an empathetic and caring approach
- Excellent communication and interpersonal skills
- Strong organisational ability and attention to detail
- Ability to work well under pressure and manage competing priorities
- A proactive approach to problem-solving
- Confident with Microsoft Office and Outlook
- Experience in cash collection or processing finance paperwork
You will be joining a supportive and professional team that values collaboration, integrity, and customer satisfaction above all else. This is a great opportunity to make a real impact in a fast‑paced, customer‑driven environment while building a rewarding long‑term career. If you think you have the skills and experience we are looking for, then please do not hesitate to get in touch with your updated CV.
CUSTOMER SERVICE ADVISOR in Redditch employer: Job Search Place Limited
Join our dynamic team as a Customer Services Advisor in Redditch, where we prioritise exceptional customer service and foster a collaborative work culture. With a competitive salary of £28,000 per annum, we offer ample opportunities for professional growth and development, ensuring you can thrive in your career while making a meaningful impact on our clients' experiences. Our supportive environment values integrity and teamwork, making it an ideal place for those passionate about delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ADVISOR in Redditch
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show you're genuinely interested and align with their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being clear and confident is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the customer service world.
We think you need these skills to ace CUSTOMER SERVICE ADVISOR in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you've delivered outstanding service in the past, so don’t hold back!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and explain why you’d be a great fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Use concise language and check for any typos – we love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you demonstrated empathy and professionalism, as these qualities are crucial for the role.
✨Familiarise Yourself with the Company
Research the company’s values and mission. Understanding their approach to customer satisfaction will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling difficult customers or resolving complaints. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, be prepared to discuss how you manage your time and priorities. Share specific tools or methods you use to stay organised, especially when juggling multiple tasks.
