At a Glance
- Tasks: Support the Charges Team Leader in delivering housing service charges and income recovery.
- Company: Redditch Borough Council, dedicated to community-driven housing services.
- Benefits: Generous annual leave, flexible working, and access to exclusive discounts.
- Other info: Join a fast-paced environment with opportunities for career growth.
- Why this job: Make a real difference in residents' lives while developing your skills in housing management.
- Qualifications: Knowledge of housing charges, strong analytical skills, and relevant qualifications.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: 37
Location: Housing Services, Woodrow Centre, Woodrow.
Closing Date: 29/06/2026
Job Type: Housing
Sector: Local Councils
Business Unit: Redditch
Job Introduction
Situated in North Worcestershire, Redditch Borough Council is responsible for providing housing services to our tenants and leaseholders. We are committed to being a customer driven organisation, with communities at the heart of everything we do, and a strong focus on continuous improvement.
We are looking for a Charges Officer to support the Charges Team Leader in shaping the service. You will play a key role in delivering statutory service charges, recharges, and income recovery services for tenants and leaseholders, ensuring compliance with housing legislation and best practice.
Responsibilities
- Delivery of accurate and transparent service charges.
- Support income collection to maximise Housing Revenue Account performance.
- Ensure compliance with relevant legislation and consultation requirements.
- Provide excellent customer service to residents.
Qualifications
We are looking for someone with knowledge of housing service charges and income management with strong analytical and problem solving skills. This includes recharges, former tenant debts, and support recovery action, including legal proceedings where appropriate. You will be working with residents and stakeholders, resolving disputes and supporting positive customer outcomes.
You should hold a minimum level 2 qualification in subjects relevant to the role. Have or be working towards a level 3 qualification related to Housing Management. Have a minimum of 2 years' experience specific to the role or with transferable skills within the social housing sector with the ability to work collaboratively in a fast paced environment.
Benefits
- Generous annual leave, starting at 25 days plus bank holidays (pro rata).
- Flexible working arrangements, where appropriate.
- Employee Assistance Programme.
- Access to an employee benefits platform offering high street, leisure and holiday discounts, salary sacrifice schemes and more.
Charges Officer in Redditch employer: Job Search Place Limited
Redditch Borough Council is an excellent employer, dedicated to fostering a supportive and community-focused work environment in North Worcestershire. With generous annual leave, flexible working arrangements, and a commitment to employee development, we empower our staff to thrive while delivering essential housing services. Join us to make a meaningful impact in the lives of our residents and enjoy a rewarding career with ample growth opportunities.
