At a Glance
- Tasks: Provide friendly front-of-house customer service and manage patient enquiries.
- Company: Join a supportive healthcare team at Hucclecote Surgery.
- Benefits: Competitive salary, 25 days leave, NHS pension scheme, and career growth.
- Other info: Flexible hours with a dynamic work environment.
- Why this job: Make a difference in patients' lives while developing your skills.
- Qualifications: GCSEs in English, Maths, and Business Administration required.
The predicted salary is between 20000 - 25000 £ per year.
Working Days and Hours: Wednesday, Thursday and Friday – 13:30 to 18:30
Candidate Profile: The candidate must demonstrate excellent interpersonal, communication, customer service and organisational skills, together with the ability to work well under pressure while juggling a varied workload.
About the Role: The role involves providing front‑of‑house customer service to all stakeholders in a professional and friendly manner, answering, screening and navigating incoming phone calls, providing accurate information and signposting to the appropriate person, booking appointments, administering prescription requests and enquiries, administering patient tasks, registering new patients, opening and distributing post, and scanning clinical correspondence.
Responsibilities:
- Providing front‑of‑house customer service to all stakeholders.
- Answering, screening and navigating incoming phone calls.
- Providing accurate information and signposting to the appropriate person.
- Booking appointments.
- Administering prescription requests and enquiries.
- Administering patient tasks.
- Registering new patients.
- Opening and distributing post.
- Scanning clinical correspondence.
Qualifications:
- English language GCSE (level 9-4) or equivalent.
- Mathematics GCSE (level 9-4) or equivalent.
- Business Administration GCSE or equivalent.
- Minimum of 3 GCSEs level 9-4 or equivalent.
Other Requirements: Standard DBC clearance will be required. Submission for Disclosure to the Disclosure and Barring Service under the Rehabilitation of Offenders Act (Exceptions Order) 1975 is required.
Benefits: Starting salary dependent on experience, with increase after a successful 6‑month probation period. 25 days annual leave plus bank holidays and membership to the NHS pension scheme.
Location: Hucclecote Surgery, Gloucester City.
Application Closing Date: Mid‑night Sunday 14th June 2026. Interviews will be held in person on Wednesday 24th June 2026 at Hucclecote Surgery.
Equal Opportunities: Hucclecote Surgery is a safer recruiter and equal opportunities employer.
Receptionist (Patient Advisor) employer: Job Search Place Limited
Hucclecote Surgery is an excellent employer that prioritises a supportive work culture and offers meaningful opportunities for professional growth. With a focus on patient care, employees benefit from a competitive salary, generous annual leave, and membership in the NHS pension scheme, all while working in a friendly environment that values teamwork and communication.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Patient Advisor)
✨Tip Number 1
Make sure to research the company before your interview. Knowing about Hucclecote Surgery and its values will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll need to demonstrate excellent interpersonal skills. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the position and the team you'll be working with.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that job at Hucclecote Surgery.
We think you need these skills to ace Receptionist (Patient Advisor)
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about providing top-notch customer service, make sure your application highlights your communication skills. We want to see how you can connect with people and handle calls like a pro!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We love it when applicants tailor their documents to match the job description. Mention your experience with booking appointments or handling enquiries to show us you're the perfect fit.
Be Organised and Clear:Your application should be as organised as you’d be in the role. Use clear headings and bullet points to make it easy for us to read. A tidy application reflects your ability to juggle tasks under pressure!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist (Patient Advisor). Familiarise yourself with tasks like booking appointments and handling prescription requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent interpersonal and communication skills, practice how you articulate your thoughts. You might want to prepare examples of how you've successfully handled customer service situations in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Prepare for Common Scenarios
Think about common scenarios you might face as a receptionist, such as dealing with difficult patients or managing multiple phone calls at once. Prepare responses on how you would handle these situations. This will show that you can think on your feet and manage a varied workload.
✨Dress the Part
First impressions matter! Dress professionally for your interview to reflect the friendly and professional environment of Hucclecote Surgery. A smart appearance will help convey your seriousness about the position and your understanding of the workplace culture.
