At a Glance
- Tasks: Welcome patients, support their needs, and ensure a smooth experience at our medical centre.
- Company: Join the NHS and be part of a compassionate healthcare team.
- Benefits: Competitive salary, full training, and flexible working hours.
- Other info: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 26500 £ per year.
We're looking for a Welcome Team Coordinator to provide a warm, calm and professional in-person experience for patients attending Deptford Medical Centre or Penrose Surgery. This is a front-of-house, patient-facing role. All phone calls, emails and online requests are handled centrally, so this role focuses on welcoming patients, supporting safe patient flow and contributing to proactive patient care within the practice. Patients don't always arrive at their best. They may be unwell, anxious or worried. You'll help patients feel listened to and supported, while also helping clinical teams by making sure patient information and observations are accurate and up to date.
Key Responsibilities
- Welcome patients and visitors to the practice.
- Support safe and smooth patient flow.
- Use empathy and de-escalation skills to manage difficult situations.
- Collect and record patient observations and medical vitals.
- Keep reception and waiting areas clean, safe and welcoming.
- Escalate urgent in-person concerns when needed.
About You & Working Hours
What we're looking for:
- Someone who enjoys working directly with people.
- Clear, compassionate communication skills.
- Calm and professional under pressure.
- Organised and comfortable using IT systems.
- A team player who cares about patient experience and quality care.
- Healthcare experience is helpful but not essential. We'll provide full training and ongoing support.
All roles are rota-based and include opening and/or closing shifts. We don't offer middle of the day only shifts.
37.5 Hours Per week
Compressed hours (8:00am - 6:30pm)
Flexible patterns including early and late shifts
All Welcome Team Coordinators must be comfortable opening and closing the practice, including locking up.
Receptionist NHS employer: Job Search Place Limited
At Deptford Medical Centre, we pride ourselves on fostering a supportive and compassionate work environment where our Welcome Team Coordinators play a vital role in enhancing patient experiences. With a commitment to employee growth, we offer comprehensive training and flexible working patterns that accommodate your lifestyle while ensuring you feel valued and empowered in your role. Join us in making a meaningful impact in the community, where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist NHS
✨Tip Number 1
Get to know the NHS values and mission. When you walk into that interview, show us how your personal values align with providing compassionate care. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with handling tricky situations. Remember, empathy is key when dealing with patients who might be feeling anxious.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples where you’ve managed multiple tasks at once, especially in a busy environment. We want to see how you can keep things running smoothly at the reception!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Receptionist NHS
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really help us get a sense of how you'd fit into our team.
Tailor Your Application:Make sure to tailor your application to the specific role of Welcome Team Coordinator. Highlight any relevant experience or skills that align with the job description, especially your communication and empathy skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Welcome Team Coordinator. Familiarise yourself with how to support patient flow and what it means to provide a warm, calm experience for patients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy Skills
Since you'll be dealing with patients who may be anxious or unwell, it's crucial to demonstrate your empathy during the interview. Think of examples from your past experiences where you've successfully managed difficult situations or provided support to someone in need. This will highlight your ability to connect with patients.
✨Practice Calm Communication
In a front-of-house role, clear and compassionate communication is key. During the interview, practice speaking calmly and clearly, even when discussing challenging scenarios. This will not only showcase your communication skills but also reflect how you would handle pressure in the actual job.
✨Be Ready to Discuss IT Comfort
As the role involves using IT systems, be prepared to discuss your comfort level with technology. If you have experience with specific systems or software, mention them. If not, express your willingness to learn and adapt quickly, as this shows you're proactive and ready to take on new challenges.
