At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and handling their queries.
- Company: Join the UK's only attraction dedicated to making Britain happy!
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Other info: Flexible shifts and a dynamic work environment await you!
- Why this job: Make a lasting impression and be part of an exciting team at Alton Towers.
- Qualifications: Must be 18+, with customer service experience and strong communication skills.
The predicted salary is between 16640 - 26400 £ per year.
Hotel Receptionist Location: Alton Towers Resort
Hours/availability: 5 days out of 7 working shift patterns of an early shift 7am-3pm or a late shift 2:30pm-10:30pm.
Please note that while you are applying for roles within specific home departments such as Front Office, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season. This role involves working a variety of shift patterns. Applicants must be able to work 5 out of 7 days and be 18 years and over.
Early shift pattern: 7:00 AM to 3:00 PM
Late shift pattern: 14:30 PM to 10:30 PM
We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! Want to make a great big smiling first impression? In this crucial customer-facing role, the Reception team alternate between our five Hotels and it's vital that the team work together as it's the guests' first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.
Qualifications & Experience
- Due to the nature of this role we can only accept applications from candidates 18 and over.
- Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am-3pm or a late shift 2:30pm-10:30pm.
- Experience in customer-facing roles delivering excellent service.
- Confident handling guest queries and front desk duties.
- Strong communication skills with guests and internal teams.
- Ability to work efficiently in a fast-paced environment.
- Team player with good organisational and problem-solving skills.
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on-site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more.
Pay Range
Compensation between GBP £8.00/Hr. - GBP £12.71/Hr.
Receptionist - Hotel employer: Job Search Place Limited
Join the vibrant team at Alton Towers Resort, where as a Hotel Receptionist, you'll be part of an exciting environment dedicated to creating unforgettable experiences for our guests. With flexible shift patterns, ongoing training, and a range of fantastic benefits including a Merlin Magic Pass for free entry to attractions, this role offers not just a job, but a pathway to personal and professional growth in a fun and dynamic setting. Embrace the opportunity to work in a supportive team culture that values your contributions and encourages you to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Hotel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can give them the best recommendations and make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to handle different guest scenarios. The more confident you are in addressing queries and issues, the better you'll shine during interviews.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you can adapt to different shifts and departments. Highlighting your willingness to jump in wherever needed will make you a standout candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Alton Towers Resort, where we’re all about making guests smile!
We think you need these skills to ace Receptionist - Hotel
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the customer service vibe we’re all about.
Tailor Your Experience:Make sure to highlight any previous customer-facing roles you've had. We love seeing how your past experiences can contribute to making our guests' stays memorable, so connect the dots for us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and availability are easy to spot. Remember, we’re looking for someone who can handle busy shifts with ease!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role at Alton Towers Resort. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a hotel receptionist. Familiarise yourself with the shift patterns and the importance of first impressions in a customer-facing role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent service, prepare examples from your past experiences where you've handled guest queries or resolved issues effectively. Highlight your communication skills and how you work well under pressure, as these are key traits for a successful receptionist.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility to work various shifts and support different departments. Be ready to discuss how you've adapted to changing situations in previous roles and how you thrive in a team environment. This will show that you're a great fit for their dynamic team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they handle busy periods. This not only shows your interest but also helps you gauge if the company is the right fit for you.
