At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth stay experience.
- Company: Join Hyatt Regency London Blackfriars, a historic five-star hotel in the heart of London.
- Benefits: Enjoy discounted stays, free meals, and continuous learning opportunities.
- Other info: Flexible hours with a dynamic work environment and career growth potential.
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: Must be friendly, professional, and have excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Schedule available working hours will vary each week and can range anywhere from 0 to 40 hours.
Duties & Responsibilities as a Receptionist:
- Ensure a seamless arrival and departure process for guests, including check-in, check-out, room escorting, and luggage delivery.
- Verify and establish appropriate credit arrangements for all guests.
- Collect passports and complete all required procedures in compliance with local legislation and Hyatt's data privacy standards.
- Handle all cash transactions and billing processes accurately.
- Assist guests throughout their stay, addressing requests and resolving any complaints promptly and professionally.
- Identify and maximize revenue opportunities through effective upselling techniques.
- Provide guests with comprehensive information about the hotel's services, facilities, and amenities.
About you:
Friendly and professional individual with a passion for delivering exceptional guest experiences. Confident in managing front desk responsibilities while maintaining a warm, welcoming demeanor and demonstrating excellent communication skills.
Benefits:
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
- Free meals on duty.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Hotel and Location:
Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul's Cathedral, Tate Modern and the South Bank. This Grade II listed five star hotel stands on the historic site of King Henry VIII's Bridewell Palace and features 205 stylish guestrooms and suites along with versatile meeting and event spaces.
Dining Experiences:
Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London with East Coast classics and seasonal produce, and Leaf and Cane, a vibrant late night bar with live sports screenings, karaoke nights, a dynamic calendar of social events, premium beers and a lively social atmosphere.
Receptionist - Flexi Hours employer: Job Search Place Limited
Hyatt Regency London Blackfriars is an exceptional employer that prioritises employee well-being and growth, offering flexible working hours and a supportive work culture. With benefits like discounted hotel stays for you and your loved ones, free meals on duty, and continuous learning opportunities, you'll find a rewarding career path in the heart of London, surrounded by iconic landmarks and vibrant dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Flexi Hours
✨Tip Number 1
Get to know the company! Research Hyatt and its values, especially around guest experiences. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current or former Hyatt employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Hyatt family. Don’t forget to follow up after applying!
We think you need these skills to ace Receptionist - Flexi Hours
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see your passion for delivering exceptional guest experiences, so don’t be shy about sharing what makes you unique!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous front desk or customer service roles you've had, as well as your ability to handle cash transactions and resolve complaints.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Receptionist role at Hyatt Regency London Blackfriars.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us that you’re serious about joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with tasks like check-in/check-out processes, handling cash transactions, and upselling techniques. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests, so it's crucial to demonstrate your friendly and professional demeanour. Practice scenarios where you might need to handle guest complaints or requests, and think about how you can showcase your excellent communication skills during the interview.
✨Dress to Impress
Even if the interview is casual, dressing smartly can make a great first impression. Opt for professional attire that reflects the hotel's standards. This shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel and its culture. Ask about training opportunities, team dynamics, or what a typical day looks like for a receptionist. This not only shows your interest but also helps you gauge if the job is the right fit for you.
