At a Glance
- Tasks: Welcome patients, manage appointments, and support our healthcare team.
- Company: Join The Pall Mall Surgery, a top-rated practice in Leigh On Sea.
- Benefits: Part-time hours, supportive team, and a fulfilling work environment.
- Other info: Flexible hours and opportunities for personal growth in healthcare.
- Why this job: Make a difference in patient care while gaining valuable experience.
- Qualifications: Customer service skills and a caring attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
The Pall Mall Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team, on a part-time basis, for 15 hours per week, working Tuesday, Wednesday and Friday, 8am-1pm.
Main duties of the job:
- Greeting and directing patients.
- Supporting the triage doctor.
- Making appointments.
- Answering queries from patients and outside agencies, and signposting to the appropriate staff.
- Handling prescriptions, letters, completed forms, and specimen bottles.
- Advising patients on practice procedures.
- Registering new patients.
About us:
The Pall Mall Surgery is a large, modern GMS training practice located in Leigh On Sea, voted the best place to live in Essex in 2022. The town has excellent transport links to London, and our practice supports 21,500 patients from birth to end‑of‑life care. We are proud of our “Good” CQC rating and are seeking an outstanding individual to join our team and share in our knowledge and experience. The practice boasts a wealth of experience from GPs, physician associates, nurse practitioners, frailty team, ECPs, nurses, associate practitioners, HCAs, and phlebotomists. Our dedicated administration team works closely with our clinical staff to provide excellent patient care in a supportive environment. We value ideas and foster an inclusive, enjoyable, and fulfilling work atmosphere. We operate a total triage system to ensure quick decisions about patient care, providing face‑to‑face (15‑minute) appointments and telephone consultations (10 minutes).
Person Specification:
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
- Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Ability to work as part of a team.
- Strong IT and administration skills, with a high level of accuracy and attention to detail.
- Previous medical or healthcare receptionist experience is desirable.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
- All applicants should ensure that they live within reasonable commuting distance.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Care Navigator employer: Job Search Place Limited
The Pall Mall Surgery is an exceptional employer, offering a supportive and inclusive work environment in the heart of Leigh On Sea, a town celebrated for its quality of life. With a commitment to employee growth and development, our practice provides opportunities to learn from a diverse team of healthcare professionals while ensuring a fulfilling patient experience. Join us to be part of a dedicated team that values your contributions and fosters a culture of collaboration and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Care Navigator
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Job Search Place Limited.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like Job Search Place Limited who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Receptionist/Care Navigator
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Job Search Place Limited, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Job Search Place Limited where specific skills might be in demand.
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
