At a Glance
- Tasks: Join our busy reception team, handling patient appointments and providing admin support.
- Company: Westrop Medical Practice, a friendly and supportive healthcare environment.
- Benefits: NHS pension scheme, training opportunities, and a dynamic work atmosphere.
- Other info: Flexible hours and excellent career growth potential await you!
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Customer service experience and good computer skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Westrop Medical Practice are seeking an enthusiastic and energetic individual to fulfill a role within our expanding busy reception team at Tadpole Surgery. This role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. The practice aims to develop the role by offering further training to the right candidate to fulfill a role in supporting and navigating patients to the most appropriate care for their needs. This position would especially suit an applicant with previous experience in a primary care setting with an interest in maintaining excellent patient relationships. Candidates must have excellent communication skills and computer literacy skills are essential.
Main duties of the job
- Duties will include all aspects of reception work in a busy GP surgery.
- Face to face at the front desk, dealing with a high volume of phone calls and back office admin.
- A caring, friendly and diplomatic disposition is a must.
We offer NHS pension scheme as well as providing a supportive environment, and in return the post holder will be vital to our practice success.
Job responsibilities
- Booking and updating appointments
- Dealing with incoming calls from patients, doctors and hospital departments.
- Liaising with patients, doctors and hospital departments.
- Administrative support to the Practice as appropriate.
The successful candidate should preferably have:
- Good working knowledge of Microsoft Office packages
- High attention to detail
- Good interpersonal skills
- Flexible approach
- Team player with ability to work without direct supervision
- Relevant qualification would be beneficial however not essential.
Person Specification
Experience
- Experience of face to face customer service
- Telephone call handling
- Using computer systems
- Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator (Tadpole Surgery) 37 hours per week employer: Job Search Place Limited
Westrop Medical Practice is an excellent employer that prioritises the well-being and development of its staff, offering a supportive environment where employees can thrive. With a commitment to training and professional growth, particularly for those in the Receptionist/Administrator role at Tadpole Surgery, the practice fosters a culture of teamwork and patient care excellence. Located in a vibrant community, this position not only provides meaningful work but also the opportunity to build lasting relationships with patients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator (Tadpole Surgery) 37 hours per week
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We think you need these skills to ace Receptionist/Administrator (Tadpole Surgery) 37 hours per week
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Job Search Place Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Job Search Place Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Job Search Place Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Job Search Place Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Job Search Place Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Job Search Place Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
