At a Glance
- Tasks: Manage patient queries, appointments, and maintain records in a supportive healthcare environment.
- Company: Queens Road Surgery, a caring and community-focused medical practice.
- Benefits: 27 days annual leave, wellbeing services, and travel perks.
- Other info: Opportunities for personal growth and development in the NHS.
- Why this job: Join a team that makes a difference in patients' lives every day.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24960 - 24960 £ per year.
Location: Queens Road Surgery
Salary: £24,960.00
Hours: 37.5 (Full time)
Main Responsibilities
- Respond to patient queries and liaise with the primary care team.
- Manage appointment requests, signpost patients to services, maintain patient records and confidentiality.
- Email, scan and code clinical correspondence.
- Process prescription requests.
- Use information systems to support workflow.
Ideal Candidate
- Reception or customer care experience, with excellent communication skills.
- Basic PC skills: Word, Excel, email.
- Ability to work within processes, procedures and maintain data security.
- Previous NHS experience is welcome but not essential.
Package Description
- 27 days annual leave plus bank holidays pro rata.
- Access to bespoke learning management system and annual formative clinical assessments.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans.
- Discount cards.
- Employee wellbeing services including free yoga videos and an employee wellbeing app.
Person Specification / Qualifications
- Reception or customer care experience.
- Excellent communication skills, both spoken and written.
- Basic PC skills (Word, Excel, email).
- Previous NHS experience (welcome but not essential).
Disclosure and Barring Service Check
This role requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Receptionist/Administrator employer: Job Search Place Limited
At Queens Road Surgery, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 27 days of annual leave, access to a bespoke learning management system, and initiatives like the cycle to work scheme, we ensure our team members feel valued and empowered in their roles. Join us in making a meaningful impact in healthcare while enjoying a fulfilling career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the company! Research Queens Road Surgery and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Administrator, you'll be the first point of contact. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in reception or customer care. We want to see how your skills match the job description, so don’t be shy about showcasing your communication skills and any NHS experience you might have!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Receptionist/Administrator role. We love seeing enthusiasm, so let us know what excites you about working with us at Queens Road Surgery.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make sure your written communication reflects the excellent skills we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with managing appointment requests and handling patient queries, as these will likely come up in conversation.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you resolved issues or helped customers, and be ready to share those stories.
✨Brush Up on Your IT Skills
Make sure you're comfortable with basic PC skills, especially Word and Excel. You might be asked about your experience with these tools, so it’s a good idea to have a few examples of how you've used them in past roles.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like dealing with a difficult patient or managing multiple tasks at once. Practise your responses to these types of questions to demonstrate your problem-solving abilities and ability to work under pressure.
