At a Glance
- Tasks: Be the friendly face of Nobu, ensuring every guest feels welcomed and valued.
- Company: Join the prestigious Nobu Hotel London Portman Square, known for its luxury and hospitality.
- Benefits: Enjoy discounts, wellness initiatives, and up to 33 holiday days!
- Other info: Participate in fun events and enjoy opportunities for growth within the Nobu family.
- Why this job: Make memorable experiences for guests while developing your career in a vibrant environment.
- Qualifications: Experience in a guest-facing role, with a passion for hospitality and attention to detail.
The predicted salary is between 24000 - 28000 £ per year.
As a Receptionist at Nobu Hotel London Portman Square, you'll be the welcoming face and guiding voice for our guests - ensuring every arrival, stay and departure is seamless, personalised and memorable. With a focus on genuine hospitality, attention to detail and Nobu's crafted approach, you'll play a vital role in shaping the guest experience from start to finish.
Responsibilities
- Create a warm, welcoming and lasting impression for every guest
- Manage the full guest journey from pre-arrival to post-stay with care and precision
- Build genuine relationships with guests, especially VIPs and repeat visitors
- Provide attentive, natural and friendly service that reflects Nobu standards
- Answer guest enquiries and follow up promptly and professionally
- Maintain a tidy, presentable reception area with all necessary materials
- Be immaculately presented in correct uniform at all times
- Use OPERA proficiently to capture and manage guest information
- Anticipate guest needs and deliver personalised, crafted experiences
- Handle cashiering duties securely and manage a personal float accurately
- Resolve issues swiftly and empathetically, logging and following up as needed
- Support and train new team members, fostering a collaborative environment
- Liaise effectively with all departments, especially Rooms Division
- Attend team meetings and contribute ideas for service improvement
- Uphold safety procedures and ensure secure access via the reception desk
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
Qualifications
You bring experience in a front of house or guest-facing role, ideally within a luxury hotel setting. You thrive in a fast-paced environment where warmth, professionalism and attention to detail are key. With a proactive attitude and a genuine passion for hospitality, you'll ensure every guest feels seen, valued and cared for, the Nobu way.
Benefits
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Receptionist employer: Job Search Place Limited
Nobu Hotel London Portman Square is an exceptional employer that prioritises genuine hospitality and employee well-being. With a vibrant work culture that encourages personal growth and development, team members enjoy unique benefits such as discounted stays at Nobu properties worldwide, wellness initiatives, and opportunities for career advancement within the prestigious Nobu portfolio. Join us to be part of a team that values warmth, professionalism, and a commitment to crafting memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Research Nobu's values and their approach to hospitality. When you walk into that interview, let your passion for their brand shine through – it’ll show you’re genuinely interested!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can create memorable experiences for guests, just like Nobu expects from their Receptionists.
✨Tip Number 3
Don’t forget to showcase your personality! Nobu values warmth and genuine connections, so be yourself during the interview. Share stories that highlight your experience in guest-facing roles and how you’ve gone above and beyond for customers.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Nobu family. Good luck!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience in front-of-house roles and how you embody the values of warmth and professionalism that Nobu stands for.
Showcase Your Skills:Don’t forget to mention any relevant skills, especially if you have experience with OPERA or similar systems. We love seeing candidates who can hit the ground running and manage guest information efficiently!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Nobu Values
Before your interview, take some time to familiarise yourself with Nobu's core values: Family, Crafted, Smile, and Kokoro. Think about how you can embody these values in your responses and share examples from your past experiences that reflect them.
✨Showcase Your Hospitality Skills
As a Receptionist, genuine hospitality is key. Prepare specific examples of how you've created memorable experiences for guests in previous roles. Highlight your ability to build relationships, especially with VIPs and repeat visitors, as this will resonate well with the interviewers.
✨Practice OPERA Proficiency
Since you'll be using OPERA to manage guest information, it’s a good idea to brush up on your knowledge of this system. If you have experience with similar software, mention it during the interview and express your eagerness to learn quickly.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Make sure you arrive in immaculate attire that reflects the professionalism expected at Nobu. This not only shows respect for the interviewers but also demonstrates your understanding of the role's requirements.
